NNAMDI OBIAGO
Kennesaw,GA
Summary
Dedicated customer service professional with over 17 years in high-volume environments. Expertise in resolving complex issues, retaining clients, and fostering long-term relationships through effective communication. Demonstrated success in billing, collections, and account management, consistently exceeding performance targets.
Overview
10
10
years of professional experience
Work History
Independent Contractor
Uber Technologies
Atlanta, USA
08.2023 - Current
- Achieved Diamond Driver status while completing over 1,500 rides.
- Maintained a 4.9+ customer satisfaction rating through professionalism and excellent service.
- Built strong customer relationships through effective communication and reliability.
- Consistently delivered exceptional customer experiences while managing scheduling and service requests independently.
Material Handler
Hire Dynamics / EmployBridge
Marietta, USA
02.2025 - 02.2026
- Supported high-volume warehouse operations while maintaining accuracy and productivity standards.
- Collaborated effectively with team members to achieve daily performance goals.
- Utilized scanning systems and inventory technology to ensure order accuracy.
- Demonstrated reliability and adaptability in a fast-paced environment.
Licensed Property & Casualty Account Representative
Allstate Insurance
Snellville, USA
04.2022 - 11.2022
- Conducted 100–120 outbound calls daily to generate and service customer accounts.
- Produced approximately $20,000 in insurance sales through relationship-building and consultative service.
- Educated customers regarding policy options, billing, and coverage benefits.
- Strengthened client retention through proactive follow-up and personalized support.
- Maintained Georgia Property & Casualty Insurance licensing standards.
Senior Customer Service Representative
Baltimore Gas & Electric
Baltimore, USA
12.2018 - 11.2019
- Managed 60–80 inbound calls daily across collections, billing, emergencies, and Peak Rewards departments.
- Resolved account escalations and service concerns while maintaining customer satisfaction.
- Investigated billing discrepancies and coordinated with internal departments to deliver timely solutions.
- Provided empathetic and professional support during high-stress customer interactions.
- Maintained accurate account documentation and compliance standards.
Senior Call Center Representative
EZ Pass Maryland / Level One Personnel
Baltimore, USA
11.2016 - 04.2018
- Assisted customers with account maintenance, payments, billing inquiries, and dispute resolution.
- Maintained compliance with established procedures and service standards.
- Processed account changes with accuracy and attention to detail.
- Delivered quality service while managing high call volumes.
Client Relationship Manager
TriCap International
- Managed customer accounts and maintained long-term client relationships.
Account Executive
Proper Technologies Ltd.
- Developed business relationships and generated new accounts.
Customer Sales Representative
Kirby Vacuum / JL Bestland
- Delivered consultative sales and customer education.
Call Center Representative
AIM Research
- Conducted customer interviews and maintained accurate records.
Customer Service Representative / Data Entry Specialist
OfficeTeam
- Coordinated administrative operations and addressed customer inquiries.
Education
Business Management -
University of Phoenix
Gardena, CA01-2011
Skills
- Customer Service Excellence
- Account Management
- Customer retention
- Complaint resolution
- Billing & Collections
- Cross-selling
- CRM Platforms
- Salesforce
- Customer Databases
- Billing Systems
- E-commerce Platforms
- Shopify
- Virtual Communication
- Remote Communication Tools
- Inbound & Outbound Calls
- Call Center Platforms
- Microsoft Office Suite
- Microsoft Word
- Excel
- Outlook
- Microsoft Teams
- Google Workspace
- Data documentation
- CRM Systems
- Administrative Support
- Time Management
- Problem Solving
- Team Collaboration
- Client management
- E-commerce Platforms
Accomplishments
- 17+ Years of Customer Service & Sales Experience
- 1,500+ Successful Customer Transactions with 4.9 Rating
- High-Volume Call Experience (60–120 Calls Daily)
- $20,000+ Insurance Production
- Extensive Experience in Billing, Collections, Escalations, and Account Management
- Proven Relationship Builder with Strong Customer Retention Skills
Licenses And Education
- Georgia Property & Casualty Insurance License
- Business Administration & Marketing Coursework
Timeline
Material Handler
Hire Dynamics / EmployBridge
02.2025 - 02.2026
Independent Contractor
Uber Technologies
08.2023 - Current
Licensed Property & Casualty Account Representative
Allstate Insurance
04.2022 - 11.2022
Senior Customer Service Representative
Baltimore Gas & Electric
12.2018 - 11.2019
Senior Call Center Representative
EZ Pass Maryland / Level One Personnel
11.2016 - 04.2018
Client Relationship Manager
TriCap International
Account Executive
Proper Technologies Ltd.
Customer Sales Representative
Kirby Vacuum / JL Bestland
Call Center Representative
AIM Research
Customer Service Representative / Data Entry Specialist
OfficeTeam
Business Management -
University of Phoenix