Customer Service Professional with over 10 years of experience delivering high-quality client support and optimizing team workflows. Proven track record of resolving complex inquiries, improving customer satisfaction metrics, and managing high-volume service environments. Exceptionally organized and eager to bring a passionate, collaborative approach to the Customer Care Representative I role to help the team exceed company goals.
Work History
Assistant Manager
The Fresh Market
Pinecrest
01 2017 - 01 2021
Supervised daily store operations and supported the Store Manager with opening and closing procedures.
Counted and verified cash in the store safe
Prepared daily bank deposits, verified deposit amounts
Managed cash registers, reconciled cash discrepancies, and maintained accurate financial records.
Trained and supervised employees
Handled customer concerns
Customer Service Representative
Precision Response Cooperation
Cutler Bay
01 2012 - 12 2016
Resolved complex inquiries regarding insurance benefits, provider contracts, and claims via phone and written correspondence.
Assisted customers with account questions, billing concerns, and general inquiries.
Utilized digital tracking systems to extract data and thoroughly document inquiry outcomes for accurate reporting.
Resolved customer complaints
Simultaneously managed multiple communication channels while maintaining strict attention to detail.
Maintained high customer satisfaction by applying empathy, critical thinking, and persistence to fully resolve issues.
Followed company policies and procedures while maintaining customer privacy and confidentiality.
Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
Education
High School Deploma -
South dade adult center
Homestead Florida
06.2007
Skills
Handled high-volume inbound and outbound customer calls
