Candise Jones
Mobile
Summary
Professional medical logistics expert with strong background in time-sensitive deliveries. Known for reliability, adaptability, and commitment to maintaining strict protocols. Skilled in managing routes, ensuring secure and timely transport of medical specimens, and working collaboratively with healthcare teams. Recognized for excellent communication, problem-solving abilities, and consistent focus on achieving results.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Medical Courier
MedTrust Express LLC
Mobile, AL
03.2025 - Current
- Delivered medical supplies and specimens to healthcare facilities efficiently and timely.
- Maintained accurate records of deliveries and pickups using electronic tracking systems.
- Ensured compliance with safety protocols and regulations during transportation processes.
- Communicated effectively with clients to confirm delivery details and address inquiries.
- Adapted quickly to changing schedules and urgent requests in fast-paced environments.
- Upheld compliance with HIPAA regulations while managing confidential patient information during deliveries.
- Ensured patient confidentiality by properly handling sensitive medical documents and specimens during transport.
- Communicated route progress to management, noting traffic, and construction issues to avoid delays for critical deliveries.
- Collaborated with healthcare professionals to facilitate smooth coordination of specimen pick-up and delivery processes.
- Strengthened client relationships by consistently meeting or exceeding delivery expectations and deadlines.
- Provided exceptional customer care by responding promptly to inquiries, addressing concerns efficiently, and maintaining open lines of communication with all parties involved in the shipping process.
Staff - Virtual Desk Adjuster
Allstate
06.2024 - 07.2025
- Conduct a thorough review of property damage and interpret insurance policies to determine coverage.
- Utilize technology, such as photos and live videos, to inspect and assess property damage remotely.
- Use programs like Xactimate to accurately estimate the cost of repairs or replacement.
- Evaluate and negotiate settlements with customers, vendors, and third-party carriers.
- Maintain clear records of all activities and process payments within the claims system.
INDEPENDENT INSURANCE ADJUSTER
Mid America Catastrophy
09.2021 - 01.2024
- Contract - John Mullen/Contents Specislist
- Contract - Slide Ins/Desk Adjuster
- Contract - Nationwide (Commercial)/Desk Adjuster
- Contract - Southern Fidelity/Field Adjuster
- Responsible for claims handling personal property losses to include large loss using Xact Contents
- Worked with total loss adjuster & insured for inventory list.
- Performs inventory inspection and specific detail capture to provide to policyholder for pricing.
- Develops expert list from websites for various product categories.
- Utilizes internet via vendors for pricing and/or validation.
- Documents the file accordingly.
- Provides quality customer service.
- Provides insured with policy information to include coverage, limitations, replacement or ACV options.
Class A CDL Driver
HEPACO
Mobile, AL
01.2020 - 07.2020
- Operated Class A commercial vehicles in compliance with safety regulations and protocols.
- Conducted pre-trip and post-trip inspections to ensure vehicle safety and efficiency.
- Planned and navigated efficient routes, optimizing delivery schedules and minimizing delays.
- Maintained accurate logs of driving hours, mileage, and fuel consumption per regulatory requirements.
- Implemented best practices for load securing to prevent damage during transport.
- Demonstrated strong adaptability in navigating various weather conditions, road hazards, and traffic situations while maintaining safe operations at all times.
Class A CDL Driver
Jordan Carriers
Natchez, MS
08.2019 - 01.2020
- Communicated effectively with dispatchers to coordinate timely deliveries and address issues.
- Trained new drivers on company policies, safety practices, and operational procedures.
- Reviewed and improved logistics processes to enhance operational efficiency and service quality.
- Completed deliveries on-schedule by planning good routes and efficiently completing transfers.
- Ran efficient routes by mapping plans to GPS apps and adjusting for weather and traffic problems.
- Managed time efficiently during multi-stop trips to ensure timely completion of assigned duties within established deadlines.
- Handled load documentation, obtained signatures, and provided copies to destination staff.
- Picked up supplies and back hauls from vendors and completed related paperwork.
- Stayed in frequent communication with dispatch to quickly adapt to customer demands and route changes.
Certified Pharmacy Technician
Walgreens
Mobile, AL
12.2017 - 08.2018
- Processed new patient registration by entering data into the appropriate system.
- Handled patient prescription requests within HIPAA guidelines and entered refill orders for processing.
- Troubleshoot to obtain missing prescription information
- Resolved Third Party Rejects by reviewing, gathering information, making corrections and resubmitting for processing according to individual plan requirements.
Certified Pharmacy Technician
Expert Global Solutions
Mobile, AL
09.2015 - 07.2016
- Performed computer entry of prescription information
- Verified appropriate info following HIPAA policies
- Contacted patients, pharmacists, and doctors offices to resolve claims issues
- Completed and processed prior authorizations for medications that are not covered by patient’s insurance
Skills
- Strong industry related construction knowledge with experience in water and fire mitigation and mold remediation
- Experienced with handling claims with PAs and contractors while delivering exceptional customer service to policyholders
- Highly organized and detail oriented, with productive multitasking and problem-solving
- Delivering medical records
- Safe driving
- Attention to confidentiality
- Clean driving record
- HIPAA compliance
- Route planning
- Handling pharmaceutical materials
- Dispatch
- Business processes and procedures
- Strong work ethic
- Commercial driving
- Class A commercial Driver's license
Certification
- Medical Assistant - Associates
- Pharmacy Technician
- HIPPA
- BloodBorne Pathogens
- Certified Logistics Associated
Timeline
Medical Courier
MedTrust Express LLC
03.2025 - Current
Staff - Virtual Desk Adjuster
Allstate
06.2024 - 07.2025
INDEPENDENT INSURANCE ADJUSTER
Mid America Catastrophy
09.2021 - 01.2024
Class A CDL Driver
HEPACO
01.2020 - 07.2020
Class A CDL Driver
Jordan Carriers
08.2019 - 01.2020
Certified Pharmacy Technician
Walgreens
12.2017 - 08.2018
Certified Pharmacy Technician
Expert Global Solutions
09.2015 - 07.2016