Candiss Taylor
Lakeland
Summary
To obtain a position in which I'm able to contribute to the progress of the company in any way possible as well as improve the customer or client experience all while demonstrating professionalism, competence, and the willingness to learn and progress. I'm a hardworking employee enthusiastic about learning new things. I pursue opportunities to learn new skills and contribute to group success and offer strong administrative, relationship-building and problem-solving abilities.
Overview
14
14
years of professional experience
Work History
Sales Representative
Spectrum Charter Communications, Bright House Networks
08.2019 - 03.2023
- Provided customers with clear understanding of charges, billing and price changes
- Conducted needs assessments and reviewed account information to identify customer needs
- Handled billing inquiries and provided customers with account changes based on requests
- Addressed customer complaints and questions to increase satisfaction
- Assisted new members with membership renewals and upgraded high-end membership products to existing members.
Call Center Representative
The Results Companies
07.2014 - 08.2019
- Entered and updated customer data to create and modify account information
- Listened actively to complaints, feedback and feature requests for future improvement
- Multitasked to resolve inquiries in real time, whilst giving customers full attention
- Persuaded potential customers to make purchases during sales promotions
- Navigated between multiple systems to find relevant information necessary for assigned tasks
- Assisted customers to place orders online through company website
- Placed and answered phone calls to meet fluctuating demand
- Recognized caller needs and recommended viable solutions.
Virtual Collections Representative
Dynamic Recovery Solutions
07.2013 - 12.2014
- Prepared and mailed letters to collect on outstanding customer balances
- Posted payments and adjusted balances to reflect new values
- Reviewed accounts regularly to prioritize collection efforts based on dates and balance amounts
- Set up payment plans to help customers bring accounts current
- Monitored overdue accounts to track new payments and document continued issues
- Notified customers of payment obligations via telephone calls, professional mailings and personal visits
- Collected payments, updated accounts and notified customers of additional responsibilities.
Customer Service Representative; Floor Lead
Sykes Enterprise
04.2012 - 07.2013
- Responsible for Communicating with customers, employees, and other individuals to answer questions, disseminate or explain information, take orders, and address complaints
- Call Representative for Presidents Making Home Affordable program
- Answer telephone inquiries from customers and banks regarding the status of applications
- Answer incoming calls, greeting callers, providing information, transferring calls or taking messages as necessary.
Customer Service Representative
Rooms To Go Corporate
04.2009 - 02.2012
- Answered inbound calls to greet and assist customers with various needs and questions
- Completed sales payments, refunds and exchanges and issued store credit
- Communicated with clients over phone, email and chat platforms
- Relayed new and relevant information to customers and followed up on promises
- Opened and closed accounts and processed applications
- Advised customers on status of merchandise ordered and arranged for pickup and delivery
- Placed outbound calls to existing members, offering additional consultation on products and services.
Education
High School Diploma -
Lake Gibson Senior High School
Lakeland, FL05.2002
Skills
- PROBLEM SOLVER
- TEAM PLAYER
- Customer Retention
- Excellent problem solver
- Outstanding oral and written communication skills
- Problem Solving
- Motivating employees and increasing performance
- Competitive Spirit
- Organization
Timeline
Sales Representative
Spectrum Charter Communications, Bright House Networks
08.2019 - 03.2023
Call Center Representative
The Results Companies
07.2014 - 08.2019
Virtual Collections Representative
Dynamic Recovery Solutions
07.2013 - 12.2014
Customer Service Representative; Floor Lead
Sykes Enterprise
04.2012 - 07.2013
Customer Service Representative
Rooms To Go Corporate
04.2009 - 02.2012
High School Diploma -
Lake Gibson Senior High School
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