Candisse Mcbroom
Peppertree Resort, Maggie Valley
1
Certification
5
years of professional experience
Diligent employee with solid background in customer service. Proven track record of efficiently resolving customer inquiries and maintaining high satisfaction rates. Demonstrated ability to leverage communication and problem-solving skills to enhance customer experience.
Skills
Customer service
Service Support
Customer Complaint Resolution
Problem-Solving
Complaint resolution
Teamwork
Technical assistance
Relationship Building
Critical Thinking
Positive Attitude
Work History
Housekeeping
2 Years 7 Months- Maintained high standards of cleanliness and tidiness, ensuring compliance with resort protocols and regulations to enhance guest satisfaction.
- Ensured all rooms were thoroughly prepared for guest occupancy, demonstrating attention to detail in every aspect of cleaning.
- Collaborates with other housekeeping staff to ensure efficient and effective cleaning processes.
- Responsible for daily task such as making beds, changing linens, and restocking amenities.
Cashier
2 Months- Utilized POS system for accurate transaction recording and effective cash management.
- Managed inventory and restocked supplies.
- Processed customer transactions with accuracy and efficiency, handling cash, credit card, and mobile payments.
Humana Agent
7 Months- Monitored open claims status to identify issues and facilitate timely resolutions.
- Managed customer complaints by offering tailored solutions to enhance satisfaction.
- Offered resources and tools to help customers with insurance information.
- Tracked customer inquiries about policies and procedures to ensure accurate information delivery.
- Recorded number of inquiries and details on database to keep track of records.
Market Sales Leader
4 Months- Mentored team members to identify and overcome selling obstacles, enhancing overall team effectiveness.
- Assisted staff in tackling complex duties, improving their capability to meet sales targets.
- Set clear, measurable objectives to maintain productivity and provide the highest level of service.
- Collaborated with retailers and sales representatives to boost product sales and strengthen market presence.
Sales representative
6 Months- Influenced customer buying habits by conveying added value and capitalizing on cross-selling opportunities to enhance sales.
- Recaptured customer loyalty and maintained revenue streams by smoothly handling conflicts, objections and after-sales concerns.
- Recaptured customer loyalty and maintain revenue streams by smoothly handling conflicts, objections and after-sales concerns.
- Advised customers on financing options to align solutions with their needs.
- Investigated and resolved reported customer issues for improved customer satisfaction.
- Advised customers on different financing options.
Education
High school Diploma
- career and Technical honors, CPR Certified
- GPA: 3.5 GPA
Computer Science Degree
Certification
- Introduction to Cloud Computing- IBM- Issued May 2023
- Getting Started with Git and GitHub- IBM- Issued May 2023
- Introduction to Web Development with HTML, CSS, JavaScript- IBM- Issued May 2023
- Simulation and Game Development Level 1- Central Piedmont Community College- Issued Nov 2024
Timeline
Housekeeping
Peppertree Resort, Maggie Valley
01.2024 - CurrentRead More
Cashier
Popeyes, Waynesville
11.2023 - 01.2024Read More
Humana Agent
Conduent, Remote
08.2022 - 03.2023Read More
Market Sales Leader
The Revenue Optimization Companies, Multiple Locations
09.2021 - 01.2022Read More
Sales representative
The Revenue Optimization Companies, Waynesville
03.2021 - 09.2021Read More
Tuscola High School
High school Diploma
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Central Piedmont Community College
Computer Science Degree
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