Candra Tobias
Receptionist
Plainfield,IN
Summary
Handles team needs with forward-thinking strategies and strong focus on daily requirements. Well-coordinated planner successful at coordinating schedules and workflows to meet business demands. Superior work ethic combined with resourceful and upbeat nature. Hardworking Shift Leader gifted at reviewing team tasks to assure quality. Engaging and personable coach and employee trainer successful at maximizing team productivity. Consistently recognized for hard work, attention to detail and goal achievement. Reliable Shift Leader with 15 years in customer service and warehouse industry. Excellent motivational leader successfully communicates duties and tasks. Dedicated to providing highest standard of service and creating warm and welcoming environment for customers.
Overview
7
7
years of professional experience
3
3
years of post-secondary education
Work History
Shift Leader/material Handler
GXO
Clayton, IN
10.2021 - Current
- Prepared shift summary reports for supervisor and communicated regularly on goals and progress.
- 15 year’s experience.
- Delivered superior training and leadership to teams to boost performance and help team members achieve performance targets.
- Evaluated employee skills and knowledge regularly, training and mentoring individuals with lagging skills.
- Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
Customer Service Representative
The Room Swap Consignment
Plainfield, Indiana
07.2017 - 06.2022
- Provided primary customer support to internal and external customers.
- 30 year’s experience.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Recommended products to customers, thoroughly explaining details.
- Recorded account information to open new customer accounts.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Responded to customer requests for products, services and company information.
- Updated account information to maintain customer records.
Housekeeper
Wood Springs Suite
Plainfield, IN
02.2020 - 01.2021
- Worked on cleaning team to service hotels, offices and other commercial buildings.
- Removed bed sheets and towels from rooms and pre-treated stains to maintain and restore linen condition.
- 35 year’s experience
- Adhered to professional house cleaning checklist.
- Established own cleaning services 20yrs.
Education
Associate of Applied Science - Massage Therapy Business Management
Indiana Business College
Indianapolis, IN 01.2006 - 11.2008
Skills
Daily workflows
Safety processes and procedures
Creative problem-solving
Cash Handling
Client Service
Strong verbal and written communication
Complaint resolution
Sales expertise
First Aid/CPR
Organization and Time Management
PPE Compliance
Cultural Awareness
Clerical Support
Multitasking Abilities
Decision-Making
Technical Support
Timeline
Shift Leader/material Handler
GXO
10.2021 - Current
Housekeeper
Wood Springs Suite
02.2020 - 01.2021
Customer Service Representative
The Room Swap Consignment
07.2017 - 06.2022
Associate of Applied Science - Massage Therapy Business Management
Indiana Business College
01.2006 - 11.2008