Experienced individual providing high-quality administrative support to various departments. Highly organized and detail-oriented with great multitasking and task prioritization skills.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Retail Sales Associate
Harley Davidson South
11.2022 - 01.2023
Greeted customers and helped with product questions, selections, and purchases.
Stocked merchandise, clearly labeling items, and arranging according to size or color.
Maintained clean sales floor and straightened and faced merchandise.
Monitored sales floor and merchandise displays for presentable condition, taking corrective action such as restocking or reorganizing products.
Used POS system to process sales, returns, online orders, and gift card activations.
Customer Care Representative
American Airlines
09.2022 - 11.2022
Responded to customer needs through competent customer service and prompt problem-solving.
Assisted call-in customers with questions and orders.
Addressed customer complaints and mitigated dissatisfaction by employing timely and on-point solutions.
Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
Jewelry Sales Associate
Kay Jewlers
08.2022 - 09.2022
Displayed merchandise by arranging in appealing ways to boost sales.
Greeted customers, helped locate merchandise, and suggested suitable options.
Checked pricing, scanned items, applied discounts, and printed receipts to ring up customers.
Offered each customer top-notch, personal service to boost sales and customer satisfaction.
Package Handler
Doral UPS Distribution Warehouse
03.2022 - 06.2022
Removed jams and unblocked conveyor system to maintain flow of goods.
Stored and secured packages in designated areas to prevent damage and theft.
Proved successful working within tight deadlines and a fast-paced environment.
Used hand-held scanners and physical logs to accurately track item movements.
Verified correct labels and accurate shipping information on packages to avoid shipping to wrong addresses.
Hard Rock Live Greeter
Seminole Hard Rock Casino
10.2019 - 04.2022
Fielded customer complaints and notified managers.
Provided guidance on seating and ticketing procedures to increase customer satisfaction.
Monitored customer activity to maintain safe and secure environments.
Retained knowledge of promotions, products and services for informative customer advice.
Promotional Representative
Seminole Hard Rock Casino
04.2021 - 08.2021
Coordinated and participated in promotional activities and trade shows.
Provided product samples, coupons and informational brochures to persuade people to buy products.
Learned about competitors' products and consumers' interests to answer questions and provide more complete information.
Identified potential marketing opportunities to increase brand awareness.