Summary
Overview
Work History
Education
Skills
Timeline
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Candy Clark

Warner Robins,GA

Summary

Dynamic professional with a proven track record in business growth and client relationship building, notably at CBZCLEANBREEZE. Excelled in operations management and customer relations, driving repeat business and enhancing satisfaction rates. Leveraged strategic planning and market analysis skills to significantly impact bottom lines. Demonstrates exceptional problem-solving abilities and a commitment to excellence.

Overview

20
20
years of professional experience
2
2
years of post-secondary education

Work History

Sole Proprietor

CBZCLEANBREEZE
07.2011 - Current
  • Consulted with customers to assess needs and propose optimal solutions.
  • Developed strong professional relationships with clients, leading to repeat business and referrals.
  • Built a solid reputation in the industry through consistent delivery of excellent workmanship and professionalism.
  • Studied market to determine optimal pricing of goods and capitalize on emerging opportunities.

Customer Service Representative

Walmart
08.2004 - 11.2008
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Responded to customer requests for products, services, and company information.
  • Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
  • Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
  • Contributed to sales growth by upselling products and services based on individual customer requirements.
  • Fostered positive customer service culture within team which led to higher customer satisfaction rates.
  • Led quarterly customer service meetings to review performance and set goals for improvement.

Education

University of Phoenix
Las Vegas, NV
06.2008 - 05.2010

Skills

Business Development

Purchasing and planning

Cost analysis and savings

Small business operations

Operations Management

Project Management

Strategic Planning

Employee Performance Management

Cost control and analysis

Financial Planning

Business growth and retention

Human Resources Management

Budget Management

Planning and execution

Employee Scheduling

Desktops, Laptops, and Mobile Devices

Customer Relations

Relationship Building

Quality Assurance

Data Management

Marketing Strategies

Client Account Management

Timeline

Sole Proprietor

CBZCLEANBREEZE
07.2011 - Current

University of Phoenix
06.2008 - 05.2010

Customer Service Representative

Walmart
08.2004 - 11.2008

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Candy Clark