Candy Kontaxis
Silver Lake,WI
Summary
Dynamic General Manager with a proven track record at Thorntons Gas Station, excelling in operations management and team building. Spearheaded training programs that enhanced service quality, while optimizing inventory control to reduce waste. Committed to driving profitability through strategic decision-making and effective problem resolution.
- Professional leader with comprehensive experience in driving operational excellence and strategic growth. Proven track record of fostering team collaboration and achieving impactful results in dynamic environments. Skilled in navigating complex challenges, optimizing processes, and cultivating positive workplace cultures. Known for adaptability, effective communication, and strong decision-making abilities.
Overview
1
1
Certification
2020
2020
years of professional experience
Work History
Crew Member
RLC Taco Bell
Round Lake, IL
06.1989 - 1993
- Delivered exceptional customer service by efficiently taking and processing orders.
- Maintained cleanliness and organization of dining area and food preparation stations.
- Operated kitchen equipment safely, adhering to all food safety standards.
- Collaborated with team members to ensure timely order fulfillment during peak hours.
- Assisted in training new employees on operational procedures and customer interaction.
- Cleaned and maintained all areas of restaurant to promote clean image.
- Kept food preparation area, equipment, and utensils clean and sanitary.
- Maintained high-quality food preparation standards, adhering to company guidelines for safety and cleanliness.
- Helped maintain a clean and welcoming dining area for customers, boosting overall satisfaction during their visit.
- Operated cash register to ring up final bill and process various forms of payment.
- Prepared products following restaurant, health, and safety standards and procedures.
- Ensured accurate order fulfillment with diligent attention to details while assembling meals.
- Stocked shelves to organize aisles in assigned department.
General Manager
RLC Taco Bell
Fox Lake, IL
1993 - 2000
- Oversaw daily operations to ensure compliance with company standards and policies.
- Managed inventory control systems, optimizing stock levels
- Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
- Cultivated strong relationships with clients, vendors, and partners to ensure long-term success and loyalty.
- Monitored financial performance, set budgets and controlled expenses to provide financial stability and long-term
- Addressed customer complaints and feedback with immediate action, turning dissatisfied customers into loyal patrons.
- Recruited, hired, and training of team members.
- Trained and guided team members to maintain high productivity and performance metrics.
- Interacted well with customers to build connections and nurture relationships.
General Manager
Thorntons Gas Station
Round Lake, IL
02.2010 - 12.2019
- Implemented training programs for staff to enhance service quality and efficiency.
- Managed inventory control systems, optimizing stock levels and reducing waste.
- Developed and executed marketing strategies to increase customer engagement and sales.
- Analyzed financial reports to identify trends, driving strategic decision-making for profitability.
- Managed budget development, forecasting, and financial reporting processes to track progress towards organizational objectives accurately.
General Manager
CEC Entertainment
Appleton, WI, Janesville Wi, Racine Wi
08.2000 - 11.2010
- Coordinated team schedules to optimize labor costs while maintaining service excellence.
- Led team to exceed sales targets, implementing motivational incentives and comprehensive training programs.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
- Reduced financial inconsistencies while assessing and verifying billing invoices and expense reports.
- Oversaw daily operations to ensure compliance with company standards and policies.
- Monitored financial performance, set budgets and controlled expenses to provide financial stability and long-term organizational growth.
Education
Associate of Science - Computer Programming
Southern New Hampshire University
Hooksett, NH05.1996
Skills
Leadership and team building
Problem resolution
Operations management
Team player
Efficient multi-tasker
Time management
Training and coaching
Inventory control
P&L management
Labor cost controls
Loss prevention
Certification
Food handling certification. Eight hours of college credit for alcohol serving.
Timeline
General Manager
Thorntons Gas Station
02.2010 - 12.2019
General Manager
CEC Entertainment
08.2000 - 11.2010
Crew Member
RLC Taco Bell
06.1989 - 1993
Associate of Science - Computer Programming
Southern New Hampshire University
General Manager
RLC Taco Bell
1993 - 2000