Summary
Overview
Work History
Education
Skills
Languages
Projects
Timeline
Generic

Candy Molina

Thatcher,AZ

Summary

Dynamic professional with a proven track record at McKesson, excelling in customer service and team leadership. Recognized for exceptional problem-solving skills and reliability, effectively trained teams and streamlined operations to enhance service delivery. Adept at building relationships and managing time efficiently, committed to driving success in fast-paced environments.

Overview

21
21
years of professional experience

Work History

Rewards Administrator

Bakkt
Scottsdale, AZ
09.2024 - 05.2025
  • Assist customers in redeeming or utilizing rewards.

Administrator

Arizona Utility Billing
Prescott, AZ
09.2022 - 08.2024
  • Administrator for water and sewage usage, overseeing 20 utility companies.
  • Managed customer inquiries regarding utility billing and account status.
  • Processed utility payments and updated customer accounts efficiently.

Medical Assistant

Partners in Health Care Naturally
Prescott, AZ
04.2022 - 08.2022
  • Administered patients and take vitals of each patient before and after the Doctor who administered the drugs/electrolytes.

Auditor

Wiss
Boca Raton, FL
02.2022 - 04.2022
  • Combined with strategic business advice, the financial statement is a powerful management tool that can be utilized for performance benchmarking, development of budgets, forecasting, projections and other key management decisions.

Customer Service Associate

Frontier Group
Chino Valley, AZ
10.2021 - 12.2021
  • Administration and customer service, The work we do is a crucial step in the supply chain for major industries, including aerospace and defense. Our employees enjoy the responsibility that this significant work provides. Quality Assurance as well.

Data Entry Specialist

Carvana
Tempe, AZ
05.2021 - 07.2021
  • Data Entry Specialist as well as sales consultation. Focuses on the administrative aspects of registering our customers’ vehicles. The Specialist is responsible for checking documents and completing the administrative processes to ensure the smooth transition of vehicle ownership from Carvana to our customer.

Lead CSR

McKesson
Scottsdale, AZ
08.2018 - 05.2021
  • Lead CSR for two programs that offer free medication for uninsured patients as well as providing an alternate choice for patients that are trying to save their hair during chemo treatment. I am considered a (SME) which is the lead over all the CSR’s and a contact person for management to go to on any questions that they might have about our program. I have been the trainer for the last 2 years for all the CSR’s and have worked up to 5 programs all together during this time.

Medicare Customer Service Representative

Bloom Insurance
Mesa, AZ
09.2017 - 12.2017
  • Pre-qualified participants for Medicare Advantage plans across six states on inbound and outbound bases.
    Coordinated home visits with licensed agents to facilitate discussions with participants.
    Managed communication strategies to address project delays until May.
    Conducted outreach efforts to ensure comprehensive coverage of service areas.

Front Office Reception

Campbell Chiropractic
07.2016 - 09.2017
  • Managed front office operations, including patient check-ins and scheduling appointments.
    Processed payments efficiently while maintaining accurate financial records.
    Assigned therapy sessions for patients to enhance treatment outcomes.

Store Greeter

Cox Communications
Scottsdale, AZ
02.2016 - 07.2016
  • (resigned for position with chiropractic office) Cox Communications
  • Heidi Tobar
  • 16255 N. Scottsdale Rd. #2 Scottsdale, AZ 85254 Greet and check in equipment. Helping customers with any questions or concerns, they may have within my capabilities.
  • Assisted clients with inquiries and directed them to appropriate departments.

Office Manager

Outlaw Salon
Bagdad, AZ
08.2015 - 02.2016
  • Managed front desk operations, ensuring efficient scheduling and appointment confirmations.
  • Answered phone inquiries, providing exceptional customer care and support.
  • Processed credit card and cash transactions accurately to maintain financial integrity.
  • Oversaw inventory management of retail merchandise to optimize stock levels.

Marketing Representative

Vision Marketing Group
Chandler , AZ
02.2014 - 10.2014
  • Distributed marketing materials to Physical Therapists, enhancing visibility and outreach.
  • Facilitated meetings and luncheons between Physicians and Referral Coordinators.
  • Maintained detailed customer contact log for effective follow-up communications.

Instructional Assistant

Mesa Public Schools (Longfellow Elementary)
Mesa, AZ
05.2007 - 05.2010
  • Taught reading intervention for kindergarten through sixth grade, enhancing student literacy skills.
  • Administered DIBELS testing to evaluate student progress and identify areas of improvement.
  • Supported teachers with clerical tasks, ensuring smooth classroom operations.
  • Collaborated with educators to develop tailored instructional strategies for individual student needs.

Chiropractic Assistant

Back Health Chiropractic
Phoenix, AZ
10.2006 - 12.2006
  • Greeted customers and managed scheduling at front desk.
  • Checked in patients and administered Electro Muscle Stimulation therapy.

Customer Service Operator

WageWorks
Phoenix, AZ
08.2006 - 10.2006
  • Managed incoming customer care calls, utilizing multiple systems for issue resolution.
  • Handled employer-funded flexible spending healthcare and commuter benefits inquiries effectively.
  • Troubleshot various issues for customers, ensuring prompt and accurate responses.
  • Maintained comprehensive knowledge of benefits programs to assist clients efficiently.

Office Assistant

Lou Coopey Photography
Mesa, AZ
01.2004 - 01.2006
  • 2004 to 2006 Lou Coopey’s Photography Studio
  • Mesa, AZ
  • 480-830-5667 Office assistant handling all duties of the studio. This included front desk management, incoming calls, customer service, data entry and incoming and outgoing mail and package preparation.

Education

Phlebotomist Externship -

VA Medical Center
Phoenix, AZ
07.2011

High School Diploma -

Morenci Jr./Sr. High School
Morenci, AZ
05-1994

Some College (No Degree) -

Eastern Arizona College
Thatcher, AZ

Some College (No Degree) - Phlebotomy

Pima Medical Institute
Mesa, AZ

Skills

  • Teamwork and communication
  • Reliability and work ethic
  • Time management and delegation
  • Problem-solving skills
  • Networking and relationship building

Languages

English

Projects

Motherhood — Lifelong Expedition,  I became a Mother to two wonderful boys, and most recently, in the past few years, I have been promoted to Grandmother

Timeline

Rewards Administrator

Bakkt
09.2024 - 05.2025

Administrator

Arizona Utility Billing
09.2022 - 08.2024

Medical Assistant

Partners in Health Care Naturally
04.2022 - 08.2022

Auditor

Wiss
02.2022 - 04.2022

Customer Service Associate

Frontier Group
10.2021 - 12.2021

Data Entry Specialist

Carvana
05.2021 - 07.2021

Lead CSR

McKesson
08.2018 - 05.2021

Medicare Customer Service Representative

Bloom Insurance
09.2017 - 12.2017

Front Office Reception

Campbell Chiropractic
07.2016 - 09.2017

Store Greeter

Cox Communications
02.2016 - 07.2016

Office Manager

Outlaw Salon
08.2015 - 02.2016

Marketing Representative

Vision Marketing Group
02.2014 - 10.2014

Instructional Assistant

Mesa Public Schools (Longfellow Elementary)
05.2007 - 05.2010

Chiropractic Assistant

Back Health Chiropractic
10.2006 - 12.2006

Customer Service Operator

WageWorks
08.2006 - 10.2006

Office Assistant

Lou Coopey Photography
01.2004 - 01.2006

Phlebotomist Externship -

VA Medical Center

High School Diploma -

Morenci Jr./Sr. High School

Some College (No Degree) -

Eastern Arizona College

Some College (No Degree) - Phlebotomy

Pima Medical Institute

Similar Profiles

CREATE PROFILE