Candy Vasquez
Weslaco
Summary
Compassionate Case Manager fluent in Spanish and English, holding a Bachelor’s degree in Social Work. Experienced in patient coordination, appointment scheduling, and managing HIPAA-compliant records. Demonstrates strong administrative support and effective communication with diverse populations in fast-paced environments.
Overview
11
11
years of professional experience
Work History
Executive Case Manager
Behavioral Health Field
Peachtree
11.2024 - 03.2026
- Coordinated client appointments and facilitated communication between providers and families in Spanish and English to enhance service delivery
- Conducted client assessments and ensured accurate documentation in compliance with HIPAA regulations
- Maintained detailed and up-to-date client records, tracking progress and services
- Responded to client and caregiver inquiries via phone, email, and messaging platforms
- Supported families by explaining services, expectations, and care plans in a clear and compassionate manner
- Managed high caseloads by prioritizing urgent client needs and addressing sensitive situations with professionalism and care
- Collaborated with multidisciplinary teams to ensure seamless continuity of care for clients
- Performed administrative duties including reporting, scheduling coordination, and data tracking
Administrative Assistant
Mhp Salud
Weslaco
12.2022 - 11.2024
- Scheduled appointments and coordinated calendars for clients and staff
- Managed high-volume phone calls and emails, providing bilingual support and accurate information
- Maintained organized and confidential client records in compliance with privacy regulations
- Assisted with data entry, reporting, and program tracking using Excel and internal systems
- Supported front desk operations and ensured a welcoming, professional environment
- Helped clients navigate services and connected them to appropriate resources
- Assisted with the preparation of reports and presentations for meetings.
- Managed communication between departments to ensure smooth operations.
Case Manager/ EVV Clerk
PAS Homecare
Weslaco
01.2020 - 11.2022
- Coordinated care services and scheduled appointments to enhance client-provider communication and service access
- Educated clients on services, financial responsibilities, and available resources to empower informed decision-making
- Maintained accurate documentation and ensured compliance with healthcare regulations
- Responded to client inquiries and resolved concerns promptly to ensure client satisfaction and trust
- Assisted with system data entry, reporting, and service tracking
- Conducted regular assessments to identify client needs and risks.
Receptionist Assistant/ EVV Clerk/Payroll Specialist
Our Sacred Heart Home Health
Weslaco
03.2018 - 12.2019
- Coordinated scheduling, payroll support, and front office communications to ensure seamless operations
- Answered high-volume calls and provided bilingual customer service
- Collected and processed client information while maintaining confidentiality
- Supported billing processes and documentation, ensuring accuracy and compliance with regulations
- Welcomed clients and visitors to health care facility, fostering a positive first impression
- Managed phone calls and redirected inquiries to appropriate staff members efficiently.
- Maintained patient records and ensured confidentiality in handling sensitive information.
- Assisted with billing inquiries and provided support for insurance verification processes.
- Organized office supplies and maintained inventory levels for seamless operations.
Office Clerk
Personal Touch Home Health Care
Weslaco
03.2015 - 05.2017
- Coordinated scheduling and data entry to streamline front office operations
- Maintained organized filing systems and up-to-date client records for easy access
- Facilitated administrative tasks and client communication to enhance service delivery
- Managed patient records and ensured accurate documentation for home health services.
- Communicated with clients to address inquiries and provide information about services.
- Utilized electronic health record systems to update patient information efficiently.
- Collaborated with healthcare professionals to support administrative needs within the agency.
Education
Bachelor of Arts - Social Work
The University of Texas Rio Grande Valley
Edinburg, TX05-2024
Associate of Arts - Social Work
South Texas College
McAllen, TX12-2021
Skills
- Crisis management
- Patient Advocacy
- HIPAA Compliance & Confidentiality
- Patient scheduling
- Billing support
- Data Entry & Record Management
- Administrative Support & Multitasking
- Software proficiency
- Behavioral Health & ABA Knowledge
- Bilingual communication
- Client advocacy
Languages
English
Native/ Bilingual
Spanish
Native/ Bilingual
Timeline
Executive Case Manager
Behavioral Health Field
11.2024 - 03.2026
Administrative Assistant
Mhp Salud
12.2022 - 11.2024
Case Manager/ EVV Clerk
PAS Homecare
01.2020 - 11.2022
Receptionist Assistant/ EVV Clerk/Payroll Specialist
Our Sacred Heart Home Health
03.2018 - 12.2019
Office Clerk
Personal Touch Home Health Care
03.2015 - 05.2017
Bachelor of Arts - Social Work
The University of Texas Rio Grande Valley
Associate of Arts - Social Work
South Texas College