CANEISHA EDWARDS
Sunnyvale,CA
Summary
Resourceful Hospitality Leader known for productivity and efficient task completion. Possess specialized skills in guest service excellence, team leadership, and operational management. Excel in communication, problem-solving, and adaptability, leveraging these soft skills to enhance guest experiences and team performance.
Overview
17
17
years of professional experience
Work History
Associate Hospitality Leader
Restoration Hardware
Palo Alto , CA
04.2022 - Current
- Conducted regular staff training sessions to ensure compliance with industry standards.
- Performed administrative duties such as scheduling, payroll, ordering supplies, and budgeting.
- Coordinated daily tasks among team members to maximize efficiency.
- Resolved conflicts between customers and employees in a professional manner.
- Recruited, trained, and supervised hospitality staff according to company policies.
- Updated reservation systems with accurate information reservation availability status.
- Monitored guest feedback and complaints to identify areas of improvement in services provided.
- Developed and implemented operational strategies to improve customer service quality.
- Managed day-to-day operations including opening and closing duties, scheduling shifts for employees, cash handling procedures and payroll processing.
- Coordinated with chefs on food pairings for cocktails or beer selections.
Assistant General Manager
Eataly
San Jose , CA
06.2017 - 02.2022
- Uphold team productivity and quality objectives in a full-service restaurant by setting and maintaining clear service benchmarks for hosts, bartenders, and servers.
- Oversee daily operations in the front and back of the house to ensure compliance with company policies and food safety guidelines.
- Perform walk-throughs to assess cleanliness and preparedness at the beginning and end of shifts.
- Complete opening and closing procedures, and manage deposits.
- Produce weekly/monthly reports detailing sales trends and forecasts.
- P&L, Daily Trackers, Tip Out Logs, Safe/Petty Cash Audits.
- Consistently exceed daily, weekly, and monthly sales targets while maintaining costs and keeping employee turnover low.
- Coach and train FOH/BOH teams and motivate performance by working side by side in order to achieve demanding objectives in a high-volume dining room and kitchen setting.
General Manager
Pieology Pizzeria
San Jose
11.2013 - 05.2017
- Met or exceeded sales goals monthly
- Created social media presence to improve marketing and develop guest outreach strategies
- Drove substantial increase in lunch sales through bounce back and bogo coupon programs
- Continually support and monitor 4 south bay restaurants for sales, service, food and cleanliness issues
- Developed new training programs for food handling that improved health score to 98%
- Awarded top district honors for maintaining high sales within all four units
- Optimized profits with proactive control of employee workloads, vendor cost and food waste.
Restaurant Manager
Boudin Bakery
San Jose , CA
04.2007 - 11.2013
- Coached staff on high standards of cleanliness and organization throughout restaurant
- Monitor business levels and realign staff to provide optimal coverage for service demands
- Assist GM in performing administrative duties including payroll, inventory, food ordering and proper cash handling
- Forecast weekly sales goals and complete team schedules
- Provide on-going training and development of staff to create a bench.
Education
AA / Business Administration -
San Jose City College
01.2003
Skills
- Cost Control
- Customer Service
- Facilities / Safety Management
- P&L Management
- Quality Assurance
- Staff Training / Team Building
- Forecast / Scheduling
- MS Office
- Ctuit
- Micros
- Revel
- Toast
Zip
95086
State
CA
City
Sunnyvale
References
AVAILABLE UPON REQUEST
Timeline
Associate Hospitality Leader
Restoration Hardware
04.2022 - Current
Assistant General Manager
Eataly
06.2017 - 02.2022
General Manager
Pieology Pizzeria
11.2013 - 05.2017
Restaurant Manager
Boudin Bakery
04.2007 - 11.2013
AA / Business Administration -
San Jose City College
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