Canija (CJ) Shults
Washington,IL
Summary
Dependable and detail-oriented professional with leadership experience in a high-volume environment. Experienced in front-desk communication, phone coordination, and maintaining composure under pressure. Committed to providing respectful, efficient service while supporting smooth department operations in a fast-paced emergency setting.
Overview
4
4
years of professional experience
Work History
Front of House Team Leader
Chick-fil-A
East Peoria, IL
05.2022 - Current
- Supervise front-of-house operations in a fast-paced environment requiring accuracy and efficiency
- Provide professional and courteous service during high-volume periods
- Manage cash handling and ensure transaction history
- Answer and route phone calls with clear and professional communication
- coordinate catering orders and ensure timely fulfillment
- Support team training and assist with shift leadership responsibilities
- Monitored inventory levels and coordinated restocking efforts for seamless operation.
- Resolved customer inquiries, complaints and concerns promptly, fostering positive dining experiences.
- Maintained cleanliness standards throughout the front of house areas, ensuring a welcoming atmosphere for guests.
- Collaborated with back of house management to ensure seamless communication between departments.
- Trained team members on company policies and procedures to maintain a consistent guest experience.
- Boosted staff morale through regular recognition programs that acknowledged outstanding achievements within the team.
- Ensured compliance with local health codes and safety regulations in all front of house areas.
- Mentored new employees, fostering a positive work environment and supporting professional growth.
Education
High School Diploma -
Shults Academy(Homeschool)
Washington, ILSkills
- Front Desk & Patient-Focused Service
- Professional Phone Communication
- Multitasking in High-Pressure Environments
- Attention to Detail
- Team Collaboration
- Organization & Time Management
- Conflict Resolution& De-escalation
- Guest relations
Timeline
Front of House Team Leader
Chick-fil-A
05.2022 - Current
High School Diploma -
Shults Academy(Homeschool)