Summary
Overview
Work History
Education
Skills
Timeline
Generic

Canisha Williams

Kansas City,MO

Summary

Customer-focused individual with a passion for delivering exceptional service. Strong interpersonal skills with a talent for effectively addressing concerns. Committed to improving customer satisfaction and driving positive outcomes.

Overview

16
16
years of professional experience

Work History

Administrative Assistant to the Director

PACEKC
Kansas City, MO
01.2024 - Current
  • Assisting with event planning tasks such as booking venues or catering services.
  • Ordering office supplies and equipment for use by staff under the director's supervision.
  • Proofreading documents prior to submission to ensure accuracy of content and formatting.
  • Scheduling appointments with clients or colleagues as needed.
  • Organizing and maintaining Director's calendar and travel arrangements.
  • Answering inquiries on behalf of the Director in a timely manner.
  • Processing invoices and ensuring payments are made in a timely manner.
  • Performing general administrative duties such as photocopying, faxing, scanning.

Switchboard Operator

Legal Aide of Western Missouri
Kansas City, Missouri
08.2023 - 01.2024
  • Conducted initial intake interview to obtain client information, including biographical data, medical history, presenting problem, legal status, and other pertinent information.
  • Maintained positive attitude and effectively de-escalated clients during crisis situations.
  • Answered and logged incoming inquiries via phone, fax and email.
  • Managed confidential client data in compliance with HIPAA and other relevant regulations.
  • Provided information and referrals to clients for additional resources and support services.
  • Operated telephone switchboard to provide information, take messages and forward calls.
  • Shared or forwarded messages and information to designated personnel.
  • Took messages from callers and accurately relayed details to intended staff.
  • Operated multi-line telephone system to answer incoming calls, determine purpose of callers, and forward calls to appropriate personnel or department.
  • Answered and transferred incoming calls to appropriate departments, personnel or outside lines.
  • Handled incoming and outgoing calls according to standard operating procedures.

Customer Service Specialist

City Of Kansas City, Mo. Government
Kansas City, MO
12.2008 - 05.2023
  • Performed daily identification of individuals in accordance with organizational policies and procedures.
  • Provided customer service support by responding to inquiries regarding identity documents and processes.
  • Reviewed requests for new forms of ID cards or documents submitted by individuals.
  • Conducted interviews with individuals to obtain accurate biographical information for identification purposes.
  • Assisted in the verification of birth certificates, driver's licenses, passports, social security cards and other forms of identification.
  • Provided outstanding service to new and long-standing customers by attending closely to concerns and developing solutions.

Education

High School Diploma -

Job Corp
Kansas City, MO
04-2003

Skills

  • Expense reporting
  • Document preparation
  • Travel arrangements
  • Meeting facilitation
  • Schedule & calendar planning
  • Software knowledge
  • Phone etiquette
  • Quality control
  • Proper phone etiquette
  • Staff management
  • Schedule management
  • Professional and mature
  • Proofreading
  • Appointment setting
  • Filing and data archiving
  • File organization
  • Self-starter
  • Customer service
  • Invoice processing
  • Mail handling
  • Administrative support
  • Document handling

Timeline

Administrative Assistant to the Director

PACEKC
01.2024 - Current

Switchboard Operator

Legal Aide of Western Missouri
08.2023 - 01.2024

Customer Service Specialist

City Of Kansas City, Mo. Government
12.2008 - 05.2023

High School Diploma -

Job Corp

Similar Profiles

CREATE PROFILE
Canisha Williams