Cansas Sheick
Lakeland,FL
Overview
4
4
years of professional experience
Work History
Front of House Team Member
Disney's Hollywood Studios
Orlando, FL
03.2015 - 07.2019
- Established welcoming atmosphere by greeting each guest warmly.
- Maintained tidy and organized work area to preserve aesthetics and support cleanliness and quality standards.
- Helped guests at tables when in need of assistance.
- Trained new staff in front-of-house procedures, customer relations, and cleaning.
Call Center Representative
Spectrum
Auburndale, FL
01.2017 - 03.2018
- Responded to customer calls and emails to answer questions about products and services.
- Adhered to company policies and scripts to consistently achieve call-time and quality standards.
- Placed outbound customer service or customer satisfaction calls to follow up on issues.
- Achieved high satisfaction rating through proactive one-call resolutions of customer issues.
Education
High School Diploma -
Auburndale Senior High School
Auburndale, FL06.2010
Skills
- Table Bussing
- Rewards Tracking
- Regulatory Guidelines
- Requirements Definition
- Phone Inquiries
- Customer Needs Assessments
- Compliance Requirements
- Guest Interaction
- Member Support
Timeline
Call Center Representative
Spectrum
01.2017 - 03.2018
Front of House Team Member
Disney's Hollywood Studios
03.2015 - 07.2019
High School Diploma -
Auburndale Senior High School