Summary
Overview
Work History
Education
Skills
Timeline
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Canyon Covert

Joliet,IL

Summary

Service professional ready to contribute valuable customer service experience and problem-solving skills. Known for improving client satisfaction and resolving issues swiftly. Team-oriented with focus on achieving results and adapting to changing needs. Proficient in communication and relationship-building, consistently reliable and flexible.

Overview

4
4
years of professional experience

Work History

Fan Services Representative

Chicago Bears
08.2023 - Current
  • Efficiently communicate with Bears Command and other staff during emergencies, conflicts, and other incidents
  • Monitor and manage situations around Soldier Field to ensure the safest and most memorable experience for fans
  • Interact with 58,000+ enthusiastic fans during seasonal summer training camp and Sunday home games, providing prompt customer service with a friendly and professional attitude
  • Worked collaboratively with a diverse team to develop and implement fan experience aspects

Banquet Server

Mistwood GC
05.2021 - Current
  • Delivered exceptional service during high-volume banquet events, ensuring guest satisfaction and adherence to standards.
  • Coordinated with kitchen staff to accurately execute meal orders and maintain service flow.
  • Established efficient workflows for setup and breakdown of banquet spaces, enhancing overall event readiness.
  • Trained new servers on best practices for table service, improving team performance and customer engagement.

Sales Development Representative

Paramount Lead Solutions
05.2025 - 09.2025
  • Conduct outbound calls to prospective customers on behalf of partnered car dealerships to generate qualified leads and set appointments.
  • Engage potential buyers by effectively communicating vehicle offerings, promotions, and dealership services to drive interest and action.
  • Maintain accurate records of calls, customer interactions, and lead status in the CRM system to support sales team follow-up.
  • Collaborate with dealership sales teams to ensure smooth handoff of qualified leads and maximize conversion rates.

International Marketing Associate

Carthage College Master of Science: Sports Management
10.2023 - 05.2024
  • Consulted for T20 Cricket, TwoFive & Play the Game Agency to help implement business metrics and ethical recruitment strategies into their business plan
  • Collaborated with leaders, colleagues for each company
  • Developed project management skills, incorporated design thinking tactics, and learned professional communication skills
  • Engaged in remote work across time zones, with on-site work in Barcelona, Spain

Education

Master of Science - Sports Management

Carthage College
Kenosha, WI
05-2024

Bachelor of Science - Business Administration

University of Wisconsin, Green Bay
Green Bay, WI
05-2022

Skills

  • Customer support
  • Customer relations
  • Database maintenance
  • Organization
  • Problem Solving
  • Positive Attitude
  • Marketing Strategy
  • Project Management
  • Interpersonal Skills

Timeline

Sales Development Representative

Paramount Lead Solutions
05.2025 - 09.2025

International Marketing Associate

Carthage College Master of Science: Sports Management
10.2023 - 05.2024

Fan Services Representative

Chicago Bears
08.2023 - Current

Banquet Server

Mistwood GC
05.2021 - Current

Master of Science - Sports Management

Carthage College

Bachelor of Science - Business Administration

University of Wisconsin, Green Bay

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