Vanessa Cruz
Los Angeles,United States
Summary
A dedicated and collaborative professional known for loyalty, teamwork, and a commitment to excellence. Possessing substantive experience in customer service and adept conflict resolution skills, I am inclined to cultivate a harmonious and inclusive atmosphere conducive to the satisfaction of both colleagues and clientele. My dedication extends to creating a welcoming atmosphere that nurtures positive interactions among coworkers and enhances customer satisfaction through tailored sales strategies and exceptional service delivery
Overview
2
2
years of professional experience
Work History
Fan Services Representative/Usher
Dodger Stadium- Los Angeles Dodger
Los Angeles, CA
03.2022 - 10.2023
- Provided customer service and ensured customer enjoyment
- Participated in customer service seminars to enhance my knowledge and better adaptation
- Fostered meaningful connections with customers to provide a more effective communication during concerns
- Adapted to the fluctuation of people's issues to find the best resolution for them
- Willingness to work extended hours to help the company and ensure a seamless operation.
- Recommended additional, useful services to customers to increase overall sales.
- Resolved customer complaints in a timely manner while maintaining professional attitude.
Monitor
The Arboretum - Los Angeles County Arboretum & Botanic Garden
Arcadia, CA
11.2021 - 01.2022
- Assisted with customer concerns and provided a welcoming environment
- Maintained a safe and secure environment for all guests
- Prevented unauthorized behaviors with continuous monitoring.
- Reported any suspicious activity or malfunctioning equipment to supervisors.
- Willingness to work late hours for deadline or needed fill-ins.
Education
Some College (No Degree) - Business Administration And Management
California State University - Los Angeles
Los Angeles, CA12.2024
Skills
- Creative Thinking
- Conflict Resolution
- Effective Communication Skills
- Adaptable
- Trustworthy
- Customer Service
- Attention to Detail
- Handling Customer Complaints
- Friendly, Positive Attitude
Languages
- English: Proficient in all aspects
- Spanish: Intermediate and learning
Timeline
Fan Services Representative/Usher
Dodger Stadium- Los Angeles Dodger
03.2022 - 10.2023
Monitor
The Arboretum - Los Angeles County Arboretum & Botanic Garden
11.2021 - 01.2022
Some College (No Degree) - Business Administration And Management
California State University - Los Angeles
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