Summary
Overview
Work History
Education
Skills
Timeline
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Sophia Corallo

Brooklyn,NY

Summary

Detail-oriented environmental services worker skilled at providing professional services to clients by maintaining a clean working environment. Works hard with strong time management skills. Demonstrates dedication to customer satisfaction, reliability and taking pride in job done correctly. Good people skills and patience with customers. Learns quickly and adapts to different environments.

Overview

2
2
years of professional experience

Work History

Member Services Representative

Planet Fitness
05.2023 - 06.2024
  • Maintained an organized database of member profiles, facilitating easy access to pertinent information when needed.
  • Delivered prompt service to prioritize customer needs.
  • Educated customers about billing, payment processing and support policies and procedures.
  • Maintained clean and orderly checkout areas by mopping floors, emptying trash cans and wiping down surfaces.
  • Monitored feedback from members regularly, implementing improvements based on their suggestions and needs.
  • Inspected facility and grounds and picked up trash or other debris impacting appearance or movement flows between spaces.
  • Kept building spaces premises clean inside and outside.

Cleaning Assistant

Freelancer
01.2022 - 02.2023
  • Sanitized frequented areas
  • Collected trash from floors within hallways, bathrooms and work areas
  • Answered customer questions and addressed complaints quickly and courteously to patrons' satisfaction
  • Served types of customer needs and resolved problems to satisfaction
  • Assigned tasks based on operational needs and individual strengths
  • Handled client inquiries with exceptional professionalism and enthusiasm

Education

Associate of Science - Mental Health Services

Kingsborough Community College of The City University of New York
Brooklyn, NY
06.2024

High School Diploma -

Edward R Murrow High School
Brooklyn, NY
06.2022

Skills

  • Verbal and Written Communication
  • Problem Solving
  • Critical Thinking
  • Dependable and Responsible
  • Creative Thinking
  • Traditional Fine Art Skills
  • Conscientious and Detail-Oriented
  • Communication and Interpersonal Skills
  • Positive Team Player
  • Strong Work Ethic
  • Follows Directions
  • Creating Good Habits
  • Calm under pressure
  • Problem resolution

Timeline

Member Services Representative

Planet Fitness
05.2023 - 06.2024

Cleaning Assistant

Freelancer
01.2022 - 02.2023

Associate of Science - Mental Health Services

Kingsborough Community College of The City University of New York

High School Diploma -

Edward R Murrow High School

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Sophia Corallo