Jill Williams
Riley
Summary
Dynamic and detail-oriented professional with a diverse background in administrative support and a strong educational foundation, eager to contribute to the success of Farm Bureau Financial Services as an administrative assistant. Proven ability to manage multiple tasks efficiently while maintaining a high level of accuracy and professionalism. Committed to leveraging organizational skills and effective communication to enhance team productivity and streamline operations. Passionate about delivering exceptional service and support in a fast-paced environment.
Overview
2026
2026
years of professional experience
Work History
Member Services Representative
Farm Bureau Financial Services
Manhattan, KS
01.2022 - Current
- Execute bill processing functions for commercial insurance client members.
- Assure a thorough review of submitted documents to uphold quality standards.
- Conduct thorough research and provide timely responses to billing-related queries from commercial clients and agents.
- Work and manage multiple systems for all billing functions and tasks
- Administer claims payment processing and preparation activities.
- Manage outgoing mail processing using meter and inserting machines to ensure timely delivery.
- Facilitate email and telephone communications with agents, underwriters, claims adjusters, and colleagues.
- Deliver exceptional service by prioritizing prompt responses and fostering positive interactions with customers.
Online Learning Coordinator
USD #378
Riley, KS
01.2017 - 01.2021
- Managed daily operations of online learning programs to enhance educational delivery.
- Coordinated online course offerings at Riley County High School to enhance educational access.
- Communicated updates on distance learning courses, materials, and services to facility students, parents, and other stakeholders.
- Coordinated timely organization of resources and materials to support proctoring of college-level examinations.
Twin Lakes Educational Cooperative
USD #379
01.2016 - 01.2017
- Provide speech language social communication, cognitive-communication lessons for children in the Riley County Elementary School.
- Assist students and the SLP with augmentative and alternative communication (AAC) systems for individuals with severe expressive and/or language comprehensive disorders.
- Assist regular education and special education teachers in supporting their education goals for each student.
Faimon Publications – Office Supplies Today/Coffey County Republican
- Assist customers with their office supply purchasing needs within a retail and online setting.
- Support and accommodate with coordinating aspects of a county-wide newspaper as needed (proofreading, typing, advertising, etc.).
- Order and purchase supplies for the company and affiliate newspaper using an inventory system.
- Perform basic office functions on a daily basis (multi-line phone system, computer functions, customer service, copy, inventory system, etc.
Education
Bachelor of Science - Medical Coding
Highland Community College
Highland, KS Bachelor of Science - Leisure Studies (emphasis in Therapeutic Recreation)
Kansas State University
Manhattan, KSAssociate of Applied Science - Medical Coding
Highland Community College
Highland, KS Skills
- Exceptional communication
- Teamwork and collaboration
- Time management
- Attention to detail
- Organizational skills
- Adaptability and flexibility
- Professionalism
- Resourcefulness
- Customer service standards
- Verbal and written communication
ADDITIONAL RELEVANT EXPERIENCE
- USD #415 Board of Education Administrative Assistant
- Greenbush/Wolf River Center Continuing Education Coordinator/Office Manager
- City of Hiawatha Recreation Director
- Office Manager - Office Supplies Today - Coffey County Republican/Faimon Publications
Timeline
Member Services Representative
Farm Bureau Financial Services
01.2022 - Current
Online Learning Coordinator
USD #378
01.2017 - 01.2021
Twin Lakes Educational Cooperative
USD #379
01.2016 - 01.2017
Faimon Publications – Office Supplies Today/Coffey County Republican
Bachelor of Science - Medical Coding
Highland Community College
Bachelor of Science - Leisure Studies (emphasis in Therapeutic Recreation)
Kansas State University
Associate of Applied Science - Medical Coding
Highland Community College