HUNTER C. CLINE

Professional Summary

• An MSS-Member Services Representative helps the membership through many platforms like our digital delivery channels and telephone. Our responsibilities are being able to assist membership with the highest quality in Card Services, Member Support of Digital Channels, Account Services and New Account Originations.
• Understand and apply all Credit Union policies and regulatory requirements.
• Processed transactions efficiently, ensuring compliance with regulatory standards.
• Facilitated member inquiries, providing accurate information on services and products.
• Partaking in projects like the new Member Access Replacement and being part of the Change Champions.
• Able to assist all members with all their needs
• Willing to assist in other areas of operations to help when needed
• Actively looking into new ways and updates that SECU provides, like Cornerstone, training, mentoring and coaching
• Having a strong understanding of CXOne and being proficient in all other systems like Teller, Platform, Bob/3270, Visa DPS, and OnBase
• Having a positive attitude towards membership and team members
• Strong attendance and punctuality
• Delivered functionality assistance via phone and online service platforms.
• Stayed up-to-date on industry trends as well as organizational product offerings, ensuring expert delivery of advice and recommendations.
• Assisted members with correcting account, service, and system issues by educating on required forms and technical processes.
• Educated members about billing, payment processing and support policies and procedures.
• Assisted in resolving member disputes, enhancing customer satisfaction.

Professional Summary

• Results driven manager in heavy equipment, agriculture, and transportation industries. Optimizing performance of powertrain, hydraulic systems, PTO systems and leading a team. Able to deliver high equipment uptime, reduce costs and ensure safety standards are upheld.
• Lead a team of employees, overseeing daily operations and ensuring alignment with organizational goals.
• Oversaw daily operations to ensure efficiency and compliance with company standards.
• Developed and implemented process improvements that enhanced productivity across departments.
• Managed and motivated employees to be productive and engaged in work.
• Established training programs to enhance staff skills and promote safety within the workplace.
• Led cross-functional projects aimed at enhancing service delivery and customer satisfaction.
• Cross-trained existing employees to maximize team agility and performance.
• Improved safety procedures to create safe working conditions for workers.
• Mentored junior team members for career advancement, fostering a pipeline of future leaders within the organization.
• Negotiated favorable terms with suppliers, cutting operational costs while maintaining quality of service.
• Established team priorities, maintained schedules and monitored performance.
• Evaluated employee performance and conveyed constructive feedback to improve skills.
• Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
• Implement performance management systems, improving productivity within the first year.
• Manage departmental budget and reduce overhead cost through strategic planning.
• Coordinate cross-departmental initiatives, improving communication and project turnaround times.
• Operate heavy equipment like lathes, hydraulic machines, forklift, 150-ton presses.
• Maintain equipment and PMs to make sure they run adequately for daily operation.
• Perform reports on weekly P&Ls (profit and losses), labor reports, timesheets and other financial statements.
• Create and enhance SOPs
• Up fitting trailers with wet kits (hydraulic lines, pumps and tanks), run wiring and lighting and installing/welding racks and tanks to mount to the tractor.
• Inventory tracking, ordering and handling.
• Close relationships with vendors and others to provide the product we need.
• Keying parts, invoices and payments
• Sales and marketing

Professional Summary

• Experienced Loan Originations Systems Specialist with 2+ years of expertise in maintaining and optimizing Loan Originations Systems (LOS) to support efficient lending operations. Skilled in configuring LOS platforms, implementing system enhancements, managing user access and permission, and collaborating cross-functionally to improve originations workflows. Proven ability to bridge business and IT, ensuring compliance, system stability and end-user satisfaction.

• Collaborate with business units and IT to gather requirements and implement LOS enhancements that improve efficiency and ensure compliance.
• Troubleshoot system issues and provide Tier 2 support to end-users and reduce downtime.
• Lead UAT testing for quarterly LOS updates and new functionality rollouts.
• Serving as liaison between loan operations, compliance and IT teams to ensure consistent system performance and aligned goals.
• Maintain over 300+ users for compliance and regulations.
• Monitored system performance metrics, making adjustments as necessary to maintain high levels of efficiency.
• Demonstrate to work individually and as a team.
• Able to demonstrate strong critical thinking and problem-solving skills and good judgment.
• Analyzed system requirements to enhance operational efficiency and user experience.
• Collaborated with cross-functional teams to identify and resolve technical issues.
• Troubleshot incidents reported by end-users to schedule system changes and identify permanent solutions.
• Streamlined processes for improved productivity through thorough systems analysis and optimization.
• Collaborated with cross-functional teams to develop innovative solutions for business challenges.

Professional Summary

• Disciplined and mission focused with 6 years of honorable service in the United States Army. Proven expertise in tactical operations, weapons handling, physical endurance, and team leadership under high-stress and high-risk conditions. Recognized for strong work ethic, adaptability, and commitment to team success.
• Worked well in a team setting, providing support and guidance.
• Worked flexible hours across night, weekend, and holiday shifts.
• Skilled at working independently and collaboratively in a team environment.
• Organized and detail-oriented with a strong work ethic.
• Operated and maintained a variety of weapon systems, ensuring operational readiness and safety.
• Maintained composure and situational awareness during high-pressure environments and live combat scenarios.
• Trained and mentored junior soldiers on physical fitness, weapons handling, and field protocols.
• Logged and reported equipment, ammunition, and logistical needs in accordance with military standards.
• Self-motivated, with a strong sense of personal responsibility.
• Worked effectively in fast-paced environments.
• Proven ability to learn quickly and adapt to new situations.

Professional Summary

• Highly skilled Officer with 7 years of progressive experience in financial advising, customer relationship management, and regulator compliance. Delivery financial solutions and ensuring exceptional service standards. Collaborating with multiple teams to make sure we provide the best service we can offer to the best clients.

• An understanding and abiding of regulations- BSA, AML, OFAC, UDAAP etc.
• Assisting membership with origination, underwriting, and booking loans.
• Microsoft Outlook, Word, and Excel Experience
• Assist in the development of training materials for new service officers, promoting knowledge sharing.
• Mentor junior staff on best practices in member service, fostering a culture of excellence and teamwork.
• Assisted with income, W-2’s, tax returns etc.
• Licenses in taxes, insurance (Personal, Health, Life, Property and Casualty, and Commercial)
• Analyze financial data and develop solutions aligning with the clients.
• Loan processing and underwriting by performing detailed credit analyses and risk evaluations.
• Exceeded performance targets by consistently delivering outstanding service results within the branch.
• Process member applications efficiently, ensuring compliance with credit union policies.
• Resolve member inquiries and issues promptly, enhancing overall customer satisfaction.