CHRISTINE DAVIS
Moreno Valley,CA
Summary
Dynamic professional with a proven track record in delivering exceptional customer service and achieving sales targets, notably at Core Resource Group. Skilled in data entry and member onboarding, I excel in high-pressure environments, ensuring client satisfaction and efficient problem resolution. Demonstrated leadership in guiding teams towards surpassing service standards, with a keen focus on strategic account management and escalation handling.
Overview
12
12
years of professional experience
Work History
Member Service Representative
Alignment Healthcare
Orange, CA
11.2023 - Current
- Coordinated with internal teams to ensure timely and successful delivery of solutions according to client needs.
- Presented existing and prospective customers with valuable service or product information to aid in decision-making.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Handled customer complaints in an efficient and courteous manner.
Sales Representative
Core Resource Group
Orange, CA
02.2023 - 08.2023
- Achieved consistently high sales targets by effectively prospecting and closing deals with key decision-makers in the debt relief industry
- Developed and executed effective sales strategies in 6 months
- Built and maintained strong relationships with existing and prospective customers
Senior Customer Service Representative
Student Loan Movement
Orange, CA
01.2019 - 08.2023
- Entered accurate call notes and provided necessary information in to ensure exceptional customer service
- Led a team of customer service representatives, providing guidance and support to improve overall performance and maintain high customer satisfaction ratings
- Managed files diligently and maintained regular communication with a large client base for ongoing follow-up
Loan Officer Supervisor
Performance Settlement
Irvine, CA
07.2017 - 12.2018
- Assisted a small team of loan officers to assist existing clients of their possible qualification through our lending partner Lendstreet
- Worked directly with Lendstreet's underwriter to ensure a speedy qualification process for the client
- Communicated with customers to ensure the proper exploration of options regarding postponing their monthly payment
- Explained the rates available to pay debt completely when a loan is presented and available based on financial status
- Cold called qualifying clients and thoroughly discussed how debt consolidation would be best for their personal financial situation
Customer Service Representative
Columbia Law Center
Orange, CA
04.2013 - 07.2017
- Demonstrated proficiency in managing calls within a challenging call center setting.
- Documented and investigated client concerns to deliver effective solutions.
- Leveraged advanced knowledge to maintain and enhance customer database functionality.
- Identified chronic customer issues by addressing the problems to upper management, and offered solutions to prevent recurring issues.
- Met or exceeded service and quality standards every review period.
- Processed scheduled payments accurately.
Education
Diploma - Massage Therapy
Everest College
Torrance, CA04.2011
High school or equivalent -
Torrance High School
06.2009
Skills
- Data entry
- Microsoft Outlook
- Exceptional customer service skills
- Loan Officer experience
- Sales experience
- Healthcare
- Member onboarding
- Escalation handling
- Account management
- Call center experience
Timeline
Member Service Representative
Alignment Healthcare
11.2023 - Current
Sales Representative
Core Resource Group
02.2023 - 08.2023
Senior Customer Service Representative
Student Loan Movement
01.2019 - 08.2023
Loan Officer Supervisor
Performance Settlement
07.2017 - 12.2018
Customer Service Representative
Columbia Law Center
04.2013 - 07.2017
Diploma - Massage Therapy
Everest College
High school or equivalent -
Torrance High School
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