Shiamber Jackson
Orlando,FL
Overview
12
12
years of professional experience
1
1
Certification
Work History
Guest Services
Target
07.2023 - 10.2024
- Processed refunds/returns
- De escalated and resolved guests issues and concerns
- Processed pick up orders
- Sorted and pushed out merchandise to various departments
- Handles inbound calls
- Close down cash registers, take the money to the safe at the end of closing shifts
Permit Analyst
Orange County Government
Orlando, US
06.2020 - 06.2023
- Assist with Filling, copying and storing information
- Verify commercial/residential permit requests
- Assist clients & potential clients via telephone; answering questions they have may about applying for a Permit
- Email clients on a case by case basis if/when additional information is needed
- Send thorough emails advising the reason for such denials
- Processing over the phone payments for outstanding permit fees
Loan Servicing Specialist II
SunTrust
Orlando, US
07.2018 - 04.2020
- Assisted clients with loan and equity lines of credit accounts
- Processed Payments
- Issued statements, credit memos, advised of balances
- Navigated through various soft wares using dual monitors
- Filed reports on flagged accounts
- Communicate with clients via email in regards to their loan accounts
Billing Specialist
Walgreens
Orlando, US
10.2016 - 06.2018
- Receiving and sorting incoming payments with attention to credibility
- Managing the status of accounts and balances and identifying inconsistencies
- Issuing bills, receipts and invoices
- Ensure all clients remain informed on their outstanding debts and deadlines
- Provide solutions to any relative problems of clients
Administrative Assistant
Orlando Housing Authority
Orlando, US
08.2012 - 09.2016
- Managed front office
- Answered phone calls using a multi line phone system
- Filing, faxing, other clerical duties
- Stayed up to date with accounts receivable as well as accounts payable
- Input data given by clients/vendors
Education
Diploma -
Maynard Evans High School
Orlando, FL01.2012
Skills
- Microsoft Word
- Computer skills
- Underwriting
- Customer service
- Public relations
- Google Docs
- Research
- Microsoft Office
- Financial Services
- Microsoft Powerpoint
- Office Administration
- Loan Officer Experience
- Clerical Experience
- Multi-line Phone Systems
- Loan Servicing
- Organizational Skills
- Office Management
- Microsoft Excel
- Data Entry
Certification
Driver's License
Personal Information
- Willing To Relocate: Anywhere
- Authorized To Work: US for any employer
Timeline
Guest Services
Target
07.2023 - 10.2024
Permit Analyst
Orange County Government
06.2020 - 06.2023
Loan Servicing Specialist II
SunTrust
07.2018 - 04.2020
Billing Specialist
Walgreens
10.2016 - 06.2018
Administrative Assistant
Orlando Housing Authority
08.2012 - 09.2016
Driver's License
Diploma -
Maynard Evans High School