Chelsea Jorgensen
Provo,UT
Summary
Accomplished Guest Relations Manager with a strong background in guest services and team leadership. Expertise in resolving complaints, enhancing service standards, and building guest loyalty through effective communication and problem-solving. Proven ability to create welcoming environments and manage diverse situations in fast-paced hospitality settings, driving high levels of customer satisfaction and repeat business.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Guest Services
Provo Recreation Center
Provo, USA
05.2025 - Current
- Delivered exceptional customer service to bolster strong relationships, and build positive experiences.
- Maintained thorough knowledge of menus, guest services, activities, dining options, local attractions, and historical information to effectively answer guest inquiries.
- Executed administrative tasks, including filing documents, updating databases, and completing guest service paperwork, ensuring efficient operations.
- Delivered customer service at front desk, assisting with food orders and engaging children to enhance guest experience.
- Managed Child Watch program to create a safe and engaging environment for children.
Stage Operations
BYU
09.2023 - Current
- Managed ushers for shows, resolving incidents with patrons to ensure smooth operations.
- Delivered exceptional customer service to bolster strong relationships and build positive experiences.
- Assisted ushering duties during performances, contributing to a positive audience experience.
- Performed manual labor tasks to assist with event setup.
Custodial Worker
BYU Physical Facilities
05.2024 - 05.2025
- Maintained cleanliness and appearance of floors by sweeping, mopping, and vacuuming.
- Monitored facilities to identify custodial and maintenance needs, ensuring safe and clean environments.
- Conducted regular walkthrough to identify and report major repair needs to building management, enhancing facility upkeep.
- Trained new staff on routine procedures, fostering a knowledgeable and capable team.
- Contributed to special events by coordinating furniture setup and breakdown., setting up, arranging, and breaking down furniture.
Research Assistant for Family Home & Social Science
BYU
08.2023 - 11.2023
- Facilitated diverse research studies with participants from various genders and races, enhancing representation in findings.
- Summarized data and implications of results in comprehensive reports to support research conclusions.
- Authored research articles for Family Finance under Dr. Ashley LeBaron-Black, disseminating findings to a broader audience.
Babysitter
01.2017 - 06.2023
- Ensured a safe environment for children during care sessions.
- Provided care for children aged infant to 10, fostering a nurturing environment.
- Remained calm when dealing with injuries and emergencies.
- Promoted social skills, sharing, and teamwork through engaging activities.
- Applied problem-solving skills to address challenges and ensure children's safety.
Education
Some College (No Degree) - Sociology
Brigham Young University
Provo04-2028
High School Diploma -
Hightstown High School
Hightstown, NJ06.2023
Skills
- Microsoft Word
- Google Docs
- Google Sheets
- Excel
- Phone communication skills
- Teamwork
- Organizational abilities
- Administrative support
- Group discussions
- Meeting participation
- Customer service
- Event preparation
- Guest services
Certification
Social and Behavioral Research Investigators/Mentors
CITI Program
Sep 2025-Sep 2030
CITI Program
Sep 2025-Sep 2030
Timeline
Guest Services
Provo Recreation Center
05.2025 - Current
Custodial Worker
BYU Physical Facilities
05.2024 - 05.2025
Stage Operations
BYU
09.2023 - Current
Research Assistant for Family Home & Social Science
BYU
08.2023 - 11.2023
Babysitter
01.2017 - 06.2023
Some College (No Degree) - Sociology
Brigham Young University
High School Diploma -
Hightstown High School