Jillian Maher
Lakeville,MA
Summary
Dynamic professional with a proven track record at Planet Fitness, excelling in customer service and new employee training. Recognized for enhancing member satisfaction through exceptional communication and personalized financial guidance. Strong empathy and data entry proficiency contribute to a cohesive team environment and improved operational efficiency.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Member Services Representative
Planet Fitness
Taunton, MA
05.2025 - Current
- Provides personalized financial guidance based on individual goals, helping members make well-informed decisions about their finances.
- Handle escalated calls professionally, mitigating concerns effectively while maintaining excellent rapport with clients.
- Assists members with correcting account, service, and system issues by educating on required forms and technical processes.
- Assists in training new team members, sharing best practices, and contributing to a cohesive work environment.
- Participates actively in continuous improvement initiatives that bolstered member satisfaction and increased overall team performance.
Assistant Dance Teacher
Kalia Karr Studio of Dance
Lakeville, MA
09.2023 - 06.2025
- Collaborated with lead dance teacher to choreograph routines for performances and competitions, enhancing student engagement and preparation.
- Acted as a role model for young dancers by demonstrating passion for the art form and a strong work ethic.
- Facilitated positive classroom behavior, fostering a supportive learning environment for all students.
- Demonstrated professionalism by adhering to studio policies, dress code, and punctuality requirements.
- Promoted unity and camaraderie among students and staff, enhancing the overall culture of the dance studio.
Head Hostess
Dave's Diner
Middleboro, Massachusetts
07.2023 - 12.2024
- Established a welcoming atmosphere by greeting guests promptly and professionally upon arrival.
- Streamlined seating process, enhancing guest flow and minimizing wait times.
- Coordinated large parties and events, ensuring seamless service from arrival through departure.
- Resolved guest complaints with tact and diplomacy, ensuring satisfactory outcomes and maintaining guest satisfaction.
- Trained and mentored new staff, fostering consistent service quality and adherence to restaurant policies.
Education
BBA - Finance
University of Massachusetts, Amherst
Amherst, MA05-2028
High School Diploma -
Apponequet Regional High School
Lakeville, MA05-2025
Some College (No Degree) - General Studies
Bristol Community College
Fall River, MASkills
- Customer service standards
- New employee training
- Customer engagement
- Exceptional communication
- Data entry proficiency
- Customer service representation
- Strong empathy
Languages
- English
- Spanish
Certification
CPR Certification
Timeline
Member Services Representative
Planet Fitness
05.2025 - Current
Assistant Dance Teacher
Kalia Karr Studio of Dance
09.2023 - 06.2025
Head Hostess
Dave's Diner
07.2023 - 12.2024
BBA - Finance
University of Massachusetts, Amherst
High School Diploma -
Apponequet Regional High School
Some College (No Degree) - General Studies
Bristol Community College