Jillian Maher

Lakeville,MA

Summary

Dynamic professional with a proven track record at Planet Fitness, excelling in customer service and new employee training. Recognized for enhancing member satisfaction through exceptional communication and personalized financial guidance. Strong empathy and data entry proficiency contribute to a cohesive team environment and improved operational efficiency.

Overview

years of professional experience

Certification

Work History

Member Services Representative

Planet Fitness

05.2025 - Current

Handled escalated calls professionally, mitigating concerns effectively while maintaining excellent rapport with clients.
Assisted in training new team members, sharing best practices, and contributing to a cohesive work environment.
Participated actively in continuous improvement initiatives that bolstered member satisfaction and increased overall team performance.
Provided personalized financial guidance based on individual goals, helping members make well-informed decisions about their finances.
Assisted members with correcting account, service, and system issues by educating on required forms and technical processes.

Head Hostess

Dave's Diner

07.2023 - 12.2024

Trained and mentored new staff members to ensure consistent service quality and adherence to restaurant policies.
Established a welcoming atmosphere by greeting guests promptly and professionally upon arrival.
Streamlined the seating process for increased efficiency and reduced wait times for guests.
Coordinated large parties and events, ensuring seamless service from arrival through departure.
Handled guest complaints with tact and diplomacy, working to find satisfactory resolutions promptly.

Assistant Dance Teacher

Kalia Karr Studio of Dance

09.2023 - 06.2025

Managed classroom behavior effectively, maintaining a positive learning environment for all students.
Demonstrated professionalism by adhering to studio policies, dress code, and punctuality requirements.
Served as a role model for young dancers, demonstrating passion for the art form as well as strong work ethic and discipline.
Assisted lead dance teacher in choreographing routines for performances and competitions.
Contributed to the overall positive culture of the dance studio, promoting a sense of unity and camaraderie among students and staff.

Education

Apponequet Regional High School

Lakeville, MA

05-2025

Skills

Customer service standards
New employee training
Customer engagement
Exceptional communication

Data entry proficiency
Customer service representation
Strong empathy

Certification

CPR Certification

Languages

English

Native or Bilingual

Spanish

Professional Working

Timeline