Can'yon Williams
Garland
Summary
Dynamic professional with a proven track record of delivering exceptional service and effectively resolving complex issues. Strong communication skills and adaptability in fast-paced environments foster positive relationships with members. Expertise in building rapport and maintaining a positive demeanor enhances the overall member experience. Proficient in leveraging software tools to drive customer satisfaction and streamline processes, ensuring seamless interactions for all members.
Overview
6
6
years of professional experience
Work History
Customer Service Advocate
United Healthcare
06.2022 - 01.2026
- Managed member support by resolving inquiries and issues promptly to ensure a positive experience.
- Facilitated member understanding of health insurance benefits to maximize value by 30%.
- Enhanced member satisfaction through effective liaison with internal specialists and efficient appointment scheduling with doctors' offices.
- Guided members in navigating various online tools on myuhc.com to effectively track health progress and make informed healthcare choices.
- Implemented strategies to ensure member satisfaction remained above 95% by effectively addressing needs and delivering superior service.
Sales Development Representative
Tom Ferry International
Dallas, TX
02.2021 - 09.2021
- Achieved high revenue, drove high activity levels, and maintained a successful sales pipeline.
- Demonstrated exceptional problem-solving skills to provide tailored solutions and build lasting customer relationships.
- Consistently exceeded sales targets, customer service metrics, and loyalty program standards, highlighting a dedication to quality.
- Utilized product expertise and interpersonal skills to enhance customer satisfaction.
Brand Ambassador
Clear
DFW Airport, TX
03.2020 - 02.2021
- Improved brand loyalty and reputation through engagement, education, and member relationships.
- Achieved brand loyalty by demonstrating strong communication skills and interpersonal abilities.
- Verified CLEAR member identification and validated airline documents.
- Ensured exceptional member service during brand activations by demonstrating a strong work ethic.
Education
Bachelor of Arts - Advertising, Marketing
University of Houston
Houston, TXSkills
- Experienced with Word, Excel, and PowerPoint tools
- Pipeline development expertise
- Brand recognition strategies
- Experienced with point-of-sale technology
- Detail-oriented analysis
- Document organization
- Client relationship management
- Service excellence
- Client requirement analysis
- Administrative assistance
- Expertise in product features and benefits
- Effective conflict resolution
- Compliance with security protocols
- Cash transaction processing
Timeline
Customer Service Advocate
United Healthcare
06.2022 - 01.2026
Sales Development Representative
Tom Ferry International
02.2021 - 09.2021
Brand Ambassador
Clear
03.2020 - 02.2021
Bachelor of Arts - Advertising, Marketing
University of Houston