Capone Romeo
Wilmington ,Delaware
Summary
Proven leader with extensive experience in security and customer service, notably at Allied Universal. Excelled in team leadership and conflict resolution, enhancing customer satisfaction and operational efficiency. Demonstrated exceptional attention to detail and communication skills, achieving high accuracy in transaction handling and incident reporting. Skilled in CCTV monitoring and fostering team collaboration, consistently meeting business needs.
Overview
10
10
years of professional experience
Work History
Security Shift Supervisor
Allied Universal
06.2023 - Current
- Greeted customers entering store and responded promptly to customer needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Built relationships with customers to encourage repeat business.
- Helped customers complete purchases, locate items, and join reward programs.
Bank Teller
Wells Fargo
12.2020 - 08.2022
- Managed high-volume transactions during peak hours while maintaining attention to detail, ensuring seamless customer experience.
- Balanced cash drawers accurately at the end of each shift, minimizing discrepancies in financial records.
- Answered customer inquiries regarding account balances, transaction history, services charges, and interest rates.
- Established trust with clients by maintaining confidentiality and protecting sensitive financial information.
- Answered telephone inquiries on checking and savings accounts, loans, and lines of credit.
- Built and strengthened customer relationships by leveraging excellent interpersonal and communication skills.
Cashier
Great Value
12.2014 - 02.2018
- Greeted customers entering store and responded promptly to customer needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Built relationships with customers to encourage repeat business.
- Helped customers complete purchases, locate items, and join reward programs.
Education
High School Diploma - Graphic Communications
Delcastle Technical High School
Newport, DE05.2016
Skills
- Computer Skills
- CCTV Monitoring
- Scheduling Management
- Physical Security
- Incident Reporting
- Policy Enforcement
- Team Leadership
- Skilled in conflict resolution
- Incident Investigation
- Time Management
- Attention to Detail
- Multitasking
- Reliability
- Excellent Communication
- Organizational Skills
- Team Collaboration
- Active Listening
Timeline
Security Shift Supervisor
Allied Universal
06.2023 - Current
Bank Teller
Wells Fargo
12.2020 - 08.2022
Cashier
Great Value
12.2014 - 02.2018
High School Diploma - Graphic Communications
Delcastle Technical High School
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