Summary
Overview
Work History
Education
Skills
Timeline
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Capri Howard

Capri Howard

Framingham,MA

Summary

Dedicated, thorough and performance-oriented professional with 2 years of experience in retail operations and inventory management, coupled with 8+ years of customer service experience and providing administrative support in fast-paced office environments. Proficient in managing office/warehouse operations with a demonstrated history of streamlining processes and enhancing efficiency. Seeking to leverage strong organizational, analytical and effective communication abilities in a collaborative team environment.

Overview

9
9
years of professional experience

Work History

WAREHOUSE OPERATIONS & COPRORATE INVENTORY MANAGER

Indique Hair LLC
Needham, MA
10.2021 - Current
  • Oversee warehouse staff and maintain efficiency in fast-paced environment.
  • Design and implement successful inventory management strategies to optimize inventory levels, minimize stockouts and reduce excess inventory by 20%
  • Label, organize and locate inventory items in staging areas or on shelves according to quantity and collection
  • Handle seamless transfer of products between multiple locations, maintaining 100% accuracy in product tracking and reducing inventory discrepancies
  • Direct average of 10 incoming and 50 outgoing shipments daily
  • Coordinate with 3 distributors to ensure timely delivery of packaging supplies, printed materials and hair care

SALES ASSOCIATE TO 2ND ASSISTANT MANAGER

YANKEE CANDLE
10.2014 - 03.2023
  • Engaged with customers to build rapport and loyalty
  • Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences
  • Acted as Manager on Duty 3-4 times per week, overseeing operations of retail location, including closing procedures, cash handling, and customer service
  • Mitigated and solved average of 5 customer complaints and returns per week, ensuring prompt resolution and maintaining high customer satisfaction
  • Contributed to 40+ merchandising and product display strategies to maximize sales and enhance customer shopping experience
  • Maintained clean and organized store environment, ensuring pleasant atmosphere for customers
  • Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages

RETAIL OPERATIONS & SPECIAL PROGRAMS SUPERVISOR

Indique Hair LLC
06.2019 - 09.2021
  • Provided administrative support to Retail Operations Manager
  • Evaluated 75+ incoming resumes and conducted preliminary interviews with prospective candidates
  • Mentored newly hired corporate staff (client care support), ensuring adherence to company standards in detail orientation, product knowledge, daily operations, and compliance
  • Designed 4 informative documents and standardized email templates outlining affiliate program benefits and addressing FAQs

CLIENT CARE SUPERVISOR

Indique Hair LLC
05.2017 - 06.2019
  • Oversaw operations at 2 nationwide store locations as requested
  • Organized and updated multiple files related to company and clientele
  • Resolved average of 25 client concerns, provided appropriate solutions and alternatives within appropriate timeframes and followed up to achieve resolution.
  • Built client relationships by responding to inquiries, identifying and assessing clients' needs, resolving problems, and following up with potential and existing clients.
  • Developed strong product knowledge to provide informed recommendations based on individual customer needs.

CLIENT CARE LIAISON

Indique Hair LLC
02.2015 - 05.2017
  • Aided with administrative tasks on as-needed basis
  • Answered average of 35 calls daily
  • Handled 50+ client orders using Point of Sale (POS) system
  • Optimized customer experience by delivering superior services and effectively troubleshooting issues.

Education

BACHELOR OF ARTS - LIBERAL STUDIES

FRAMINGHAM STATE UNIVERSITY
Framingham, MA
05.2018

Skills

  • Warehouse/Office Operations Management
  • Inventory Control
  • Clerical Support
  • Customer Service
  • 50 wpm Typing Speed
  • Product and service knowledge
  • Customer rapport
  • POS Systems and Software (Microsoft Office, Shopify, Oracle: NetSuite & Zendesk)
  • Organizational and Prioritization Skills
  • Enforcing company policies and procedures

Timeline

WAREHOUSE OPERATIONS & COPRORATE INVENTORY MANAGER

Indique Hair LLC
10.2021 - Current

RETAIL OPERATIONS & SPECIAL PROGRAMS SUPERVISOR

Indique Hair LLC
06.2019 - 09.2021

CLIENT CARE SUPERVISOR

Indique Hair LLC
05.2017 - 06.2019

CLIENT CARE LIAISON

Indique Hair LLC
02.2015 - 05.2017

SALES ASSOCIATE TO 2ND ASSISTANT MANAGER

YANKEE CANDLE
10.2014 - 03.2023

BACHELOR OF ARTS - LIBERAL STUDIES

FRAMINGHAM STATE UNIVERSITY

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