Summary
Overview
Work History
Education
Skills
Timeline
Generic

Caprice Capone

Rockledge/Melbourne

Summary

Dynamic Front Service Clerk with a proven track record at Publix, excelling in customer engagement and problem-solving. Expert in merchandising understanding and complaint handling, I significantly enhanced shopping experiences and streamlined checkout processes. Skilled in both cash handling and fostering positive customer interactions, I consistently contributed to superior service and operational efficiency.

Overview

1
1
year of professional experience

Work History

Front Service Clerk

Publix
12.2023 - Current
  • Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention
  • Reported facility and room maintenance problems to appropriate personnel for immediate remediation
  • Resolved customer conflicts using expert knowledge of company operations and savvy communication skills
  • Provided exceptional customer service by efficiently bagging groceries and ensuring customer satisfaction during checkout
  • Assisted customers in loading their purchases into vehicles, promoting a positive shopping experience
  • Maintained cleanliness and organization of the bagging area, adhering to store policies and safety standards
  • Collaborated with cashiers and fellow team members to streamline checkout processes and minimize wait times
  • Handled various grocery items with care, ensuring proper packing techniques to prevent damage
  • Demonstrated product knowledge and made recommendations to enhance customer shopping experience

Server

The Brennity Of Melbourne
10.2024 - 12.2024
  • Followed food safety and sanitation guidelines to prevent foodborne illnesses and promote customer health and safety.
  • Addressed customer complaints quickly and professionally to avoid negative reviews and loss of business.
  • Handled special requests from guests to build positive relationships by meeting off-menu customer needs.
  • Restocked supplies during downtime to continue meeting customer demand for products and services.

Education

High School Diploma - Honors/AP

Viera High School
Viera, FL
05.2026

Skills

  • Product Merchandising
  • Merchandising understanding
  • Complaint Handling
  • Cash handling expertise
  • Customer Engagement
  • Promotional support
  • Problem-solving skills
  • Stock replenishment
  • Listening Skills
  • Time Management

Timeline

Server

The Brennity Of Melbourne
10.2024 - 12.2024

Front Service Clerk

Publix
12.2023 - Current

High School Diploma - Honors/AP

Viera High School

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Caprice Capone