Proven Operations Associate at Wells Fargo, adept in enhancing operational efficiency and team productivity. Spearheaded process improvements, leading to significant operational advancements. Excelled in customer service and relationship building, ensuring high satisfaction rates. Skilled in workload prioritization and operational efficiency, consistently met deadlines and contributed to a positive work environment.
Hi, I’m
Caprice Killins
West Palm Beach,FL
Summary
Overview
25
years of professional experience
1
Certification
Work History
Wells Fargo
Operations Associate With Approval
08.2000 - Current
Job overview
- Oversaw daily operations, ensuring timely completion of tasks and adherence to company policies and procedures.
- Trained and mentored new team members, fostering a positive work environment and promoting professional growth.
- Maintained accurate records using various software systems, ensuring data integrity and regulatory compliance.
- Resolved customer issues promptly and professionally, maintaining high satisfaction rates while minimizing escalations.
- Improved operational efficiency by implementing new processes and streamlining existing workflows.
- Collaborated with cross-functional teams to achieve project goals and meet deadlines.
- Maintained and prioritized to-do-list and followed up to complete tasks on-time.
- Managed inventory levels for optimal product availability and reduced waste.
- Enhanced team productivity by leading weekly strategy meetings focused on operational improvements.
- Coordinated with cross-functional teams to ensure seamless execution of operational plans, enhancing overall project outcomes.
- Implemented cost-saving measures without compromising on quality or efficiency, optimizing operational budgets.
- Optimized supply chain logistics, ensuring timely delivery of products to clients.
- Enhanced team morale and productivity by establishing recognition program for outstanding performance.
- Facilitated employee training programs to boost team competence and performance.
- Followed detailed directions from management to complete daily paperwork and computer data entry.
- Volunteered to help with special projects of varying degrees of complexity.
- Completed daily logs for management review.
- Planned and coordinated logistics and materials for board meetings, committee meetings, and staff events.
- Remained solutions-oriented in face of complex problems to assist management and overall business direction.
Education
Florida Atlantic UniversityBoca Raton, FL
University Overview
Palm Beach State CollegeLake Worth, FL
Bachelor’s from Supervision Management
12.2022
University Overview
Term One - Fall (Year One) (Credits: 6)
GEB3213Business Writing (BAS)
3 Credits
FIN3400Principles of Financial Management (BAS)
3 Credits
Term Two - Spring (Year One) (Credits: 6)MAN3025Administrative Management (BAS)
3 Credits
MAN3240Organizational Theory and Management (BAS)
3 Credits
Term Three - Summer (Year One) (Credits: 9)MAN3301Human Resources Management (BAS)
3 Credits
BUL3130Legal and Ethical Environment of Business (BAS)
3 Credits
Choose a course from list belowGEB3375Foundations of International Business (BAS)
3 Credits
GEB3453Business Ethics and Stakeholder Management (BAS)
3 Credits
GEB4113Entrepreneurship (BAS)
3 Credits
GEB4940CBachelors Internship (BAS)
3 Credits
MAN4162Customer Relations for Business (BAS)
3 Credits
Term One - Fall (Year Two) (Credits: 12)ISM4011Management Information Systems (BAS)
3 Credits
MAN4120Leadership Challenges and Supervision (BAS)
3 Credits
GEB4891Strategic Management and Decision Making (BAS)
3 Credits
MAN4401Labor Relations Management (BAS)
3 Credits
Term Two - Spring (Year Two) (Credits: 9)MAN4504Operational Decision Making (BAS)
3 Credits
MAR4802Marketing for Managers (BAS)
3 Credits
GEB4935Capstone Experience: General Management (BAS)
3 Credits
- Capstone Project: Project Name, Your Role and Brief Project Description
- Research Project: Project Name, Project Results Statement
Palm Beach State CollegeLake Worth, FL
Associate In Arts
12.2018
University Overview
Required Courses (Credit Hours: 36)
ENC1101English Composition 1 (AA)
3 Credits
ENC1102English Composition 2 (AA)
3 Credits
Or
ENC1141Writing About Literature (AA)
3 Credits
HSC1101Contemporary Issues In Health (AA)
3 Credits
Or
HSC2100Health Concepts and Strategies (AA)
3 Credits
Or
Any 3-5 credit hour course from Areas-I-V
SPC1017Fundamentals of Speech Communication (AA)
3 Credits
Palm Beach State CollegeLake Worth, FL
Associates In Science from Crime Scene Technology
12.2016
University Overview
Crime Scene Technology Associate in Science (AS) degree program and Crime Scene Technology Certificate of Completion (CCC) program.
Courses
- CJB1465: Injury and Death Investigation
- CJB1711: Introduction to Crime Scene Technology
- CJB1712: Crime Scene Photography 1
- CJB1721: Advanced Crime Scene Technology
- CJB1722: Crime Scene Photography 2
- CJB2703: Crime Scene Safety
- CJB2704: Courtroom Presentation of Scientific Evidence
- CJB2713: Introduction to Forensic Science
- CJB2736: Latent Fingerprint Development
- CJB2748: Biological Evidence
Skills
- Customer service
- Verbal and written communication
- Deadline management
- Interpersonal and written communication
- Team support
- Relationship building
- Safety procedures
- Operational efficiency
- Process improvements
- Workload prioritization
Accomplishments
Accomplishments
- Collaborated with team of Number in the development of Project name.
- Achieved Result by completing Task with accuracy and efficiency.
- Achieved Result through effectively helping with Task.
- Used Microsoft Excel to develop inventory tracking spreadsheets.
Certification
Creative Business
Timeline
Operations Associate With Approval
Wells Fargo
08.2000 - Current
Florida Atlantic University
Palm Beach State College
Bachelor’s from Supervision Management
Palm Beach State College
Associate In Arts
Palm Beach State College
Associates In Science from Crime Scene Technology
Similar Profiles
PATRICIA M. SCHERERPATRICIA M. SCHERER
Regional Bank Private Banker II at Wells Fargo Bank / Wells Fargo AdvisorsRegional Bank Private Banker II at Wells Fargo Bank / Wells Fargo Advisors
Andrew S. HollenbachAndrew S. Hollenbach
Collateral Valuation Analysis at Wells Fargo Home Mortgage and Wells Fargo Bank NACollateral Valuation Analysis at Wells Fargo Home Mortgage and Wells Fargo Bank NA
Laxmikanth ChittampallyLaxmikanth Chittampally
Senior Operational Processor at Wells Fargo India Solution PVT Ltd, Wells FargoSenior Operational Processor at Wells Fargo India Solution PVT Ltd, Wells Fargo
Mayank OberoiMayank Oberoi
Financial Accounting Associate/ Alteryx SME at Wells Fargo International Solutions Private LTD (Wells Fargo)Financial Accounting Associate/ Alteryx SME at Wells Fargo International Solutions Private LTD (Wells Fargo)
Andrew CastroAndrew Castro
Packer at Fresh RealmPacker at Fresh Realm