Caprice Truett
Nashville,TN
Summary
Dynamic Care Navigator and former Human Resources Manager with a proven track record, showcasing exceptional problem solving and communication skills. Expert in working with a variety of people with various personalities, i.e. Patients, vendors, co-workers and other individuals that need assistance. An effective multitasker. Very organized, adapting to change easily and confidential when handling personal information.. These positions has allowed me to develop skills using Microsoft office, Salesforce, Athena, Dash and other computer programs.
Overview
26
26
years of professional experience
Work History
Care Navigator
Ascension
05.2018 - Current
- Consistently maintained confidentiality while handling sensitive patient information in accordance with HIPAA guidelines.
- Assisted patients in scheduling doctor and healthcare appointments.
- Educated patients on gaps in care and assisted with scheduling provider appointments.
- Verified patient insurance eligibility and entered patient information into system.
- Maintained detailed documentation of patient interactions and progress notes for accurate recordkeeping.
- Demonstrated adaptability when faced with sudden changes in patient needs or organizational policies, ensuring seamless continuation of care navigation services.
- Reduced hospital readmissions for patients through proactive follow-up and continuous communication by working care continuity ledger.
- Other duties as necessary.
Human Resources Manager
CI² Aviation
01.2006 - 07.2012
- Assist with hiring of Air Traffic Controllers (union and nonunion) by processing all new hire paperwork
- Review security form SF-86 before submitting to FAA for approval.
- Maintained accurate HR records in compliance with applicable laws, ensuring efficient data retrieval when required.
- Enroll new hires accurately into benefits in various locations,
- Responsible for daily operations in vendor's record-keeping system for enrollments, terminations and changes.
- Approve all employee's 401K, medical, dental and insurance payments are accurate bi-weekly for payroll.
- Resolve all benefit and payroll discrepancies with employees, vendors and company broker if necessary
- Maintained company compliance with local, state, and federal laws, in addition to established organizational standards.
- Made travel arrangements for CEO and other employees for events, conferences and meetings.
Human Resource Manager
CI², Inc.
05.1998 - 12.2005
- Motivated employees through special events, incentive programs, and constructive feedback.
- Organized and led staff orientation program, training to promote collaboration.
- Oversee and administer all company benefits including Medical, Dental, Life Insurance, Short and Long- Term Disability, 401K and Cafeteria Plan and COBRA.
- Responsible for daily operations in vendor's record keeping system for enrollments, terminations and changes.
- Complete annual audits.
- Review benefit packages and make recommendations.
- Manage a group of admins for working the front desk as needed for the receptionist.
- Maintain and upkeep all personnel files.
- Organize company events
- Made all travel reservations for CEO, CFO and all other employees as necessary.
- Utilize government per diem for hotel and car reservations for employees who travel.
- Made travel arrangements for DMSO, government agency that relied on scientist, mathematicians, engineers and any other involved party going to specific location for work.
- Made reservations for all company events (trade shows, conferences, meetings and other functions for office).
Education
Bachelor of Science - Communications
Tennessee State University
Nashville, TNSkills
- Problem-solving abilities
- Excellent Communication
- Reliability
- Effective Communication
- Multitasking Abilities
- Attention to Detail
- Time Management
- Customer Service
- Problem-Solving
- Calm and Effective Under Pressure
- Documenting and Recording Information
- Schedule Coordination
Timeline
Care Navigator
Ascension
05.2018 - Current
Human Resources Manager
CI² Aviation
01.2006 - 07.2012
Human Resource Manager
CI², Inc.
05.1998 - 12.2005
Bachelor of Science - Communications
Tennessee State University
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