Bianca Walker
DeKalb,IL
Summary
Seasoned Care Navigator with a proven track record at Ascension Health Care, adept in healthcare system navigation and delivering exceptional customer service. Excelled in patient coordination, leveraging healthcare systems and active listening to enhance patient care. Demonstrated problem-solving abilities, ensuring efficient healthcare delivery and patient satisfaction.
Overview
9
9
years of professional experience
Work History
Care Navigator
Ascension Health Care
Bolingbrook, IL
06.2019 - Current
- Assist with answering inbound calls, scheduling patient, chatting, and transferring the patient to their doctors office.
- Utilized knowledge base to answer inquiries from patients quickly and effectively.
- Navigated through computer systems to review information and respond appropriately to callers.
- Work with Salesforce, LVM, Athena, and Dash.
Concierge
Brookdale Senior Living Facility
Glen Ellyn, IL
11.2018 - 05.2019
- Front desk, first responder to independent residents, answered phones, logging keys in and out to caregivers, making sure lobby area was secured.
Administrative Assistant
Arden Courts of Glen Ellyn
Glen Ellyn, IL
01.2016 - 11.2018
- Updated system to organize office documentation, maximizing efficiency and increasing productivity.
- Provided administrative support to the executive team, including scheduling meetings and managing calendars.
- Greeted visitors and provided general information about the company.
- Maintained office supplies inventory by checking stock to determine inventory level.
- Processed invoices for payment using accounting software applications.
- Answered phone calls and emails to provide information, resulting in effective business correspondence.
Education
High School Diploma -
Lucy Flower
Chicago, IL08-1984
Some College (No Degree) - Medical Administrative Assistant
Everest College
Burr Ridge, ILSkills
- Healthcare systems
- Care coordination
- Patient confidentiality
- Resource identification
- Cultural history
- Medical terminology
- Patient Referrals
- Healthcare system navigation
- Insurance verification
- Problem-solving abilities
- Patient registration
- Customer service
- Active listening
- Teamwork
- Communicating to patients and families
Timeline
Care Navigator
Ascension Health Care
06.2019 - Current
Concierge
Brookdale Senior Living Facility
11.2018 - 05.2019
Administrative Assistant
Arden Courts of Glen Ellyn
01.2016 - 11.2018
High School Diploma -
Lucy Flower
Some College (No Degree) - Medical Administrative Assistant
Everest College
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