Cara Carlton
Summary
Dedicated Social Worker with a proven track record at Mercyhealth Hospital, adept in case management and crisis intervention. Excelled in multidisciplinary team collaboration and client advocacy, significantly improving client well-being. Skilled in biopsychosocial assessments and proficient in cultural competency, ensuring tailored and effective treatment plans. Committed to compassionate care and efficient under pressure, fostering positive outcomes in challenging environments.
Overview
14
14
years of professional experience
1
1
Certification
Work History
Social Worker
Mercyhealth Hospital and Trauma Center
08.2018 - Current
- Update client documentation for accurate, compliant and current records.
- Complete biopsychosocial assessments to evaluate patient's social, emotional, and psychological needs.
- Collaborate with multidisciplinary teams to ensure comprehensive and continuous care plans.
- Provided crisis intervention services for clients experiencing acute mental health or substance abuse issues.
- Facilitated group therapy sessions to help clients develop coping skills and improve communication.
- Educate patient's and families on available community resources, connecting them with essential services such as housing assistance, financial aid, or healthcare providers.
Patient Access Representative
Aurora Medical Center
07.2010 - 08.2018
- Ensured compliance with HIPAA regulations to maintain confidentiality of sensitive patient information during all interactions.
- Adapted quickly to changing demands within the healthcare environment, demonstrating flexibility and a strong commitment to quality patient care.
- Provided excellent customer service through active listening skills, understanding patient needs, and offering tailored solutions where applicable.
- Managed challenging situations effectively by remaining calm under pressure while resolving conflicts or addressing dissatisfied patients professionally.
- Stayed calm under pressure to and successfully dealt with difficult situations.
- Developed proficiency in various healthcare software programs for accurate documentation of patient encounters and streamlined workflows within the department.
Health Unit Coordinator
Aurora St. Luke's Medical Center
05.2017 - 08.2018
- Assisted nursing staff with daily tasks, contributing to a well-organized and efficient unit environment.
- Assembled and maintained patient medical records and other documents related to patient care.
- Enhanced communication between medical staff by promptly answering phone calls, relaying messages, and responding to inquiries.
- Assisted with processing patient admissions, transfers and discharges.
- Managed multiple priorities simultaneously while maintaining attention to detail under pressure in a fast-paced healthcare environment.
- Coordinated successful discharges from the facility by liaising with other departments and ensuring necessary paperwork was completed promptly.
- Collaborated with interdisciplinary teams to coordinate optimal care plans for patients, resulting in improved outcomes.
Education
Masters Of Social Work -
George Williams College of Aurora University
Williams Bay, WI2018
Skills
- Electronic Medical Record EPIC / Cerner
- Conflict Resolution
- Efficient under pressure
- Risk Assessment
- Therapeutic Crisis Intervention
- Group therapy
- Case Management
- Client Advocacy
- Multidisciplinary team collaboration
- Cultural Competency
- Community Resources / Referrals
- Biopsychosocial Assessments
Licensure
Licensed Advanced Practice Social Worker
Certification
- Basic Life Support Training - Current
- TACT Training (Therapeutic Aggression Control Techniques) - Current
Timeline
Social Worker
Mercyhealth Hospital and Trauma Center
08.2018 - Current
Health Unit Coordinator
Aurora St. Luke's Medical Center
05.2017 - 08.2018
Patient Access Representative
Aurora Medical Center
07.2010 - 08.2018
- Basic Life Support Training - Current
- TACT Training (Therapeutic Aggression Control Techniques) - Current
Masters Of Social Work -
George Williams College of Aurora University
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