Patti Sommerfeldt
Janesville,WI
Summary
Accomplished Security Officer with a proven track record at Mercyhealth Hospital, adept in emergency response and conflict de-escalation, ensuring safety and security.
Skilled in report writing and customer service; significantly enhanced workplace safety through vigilant monitoring and risk assessment.
Demonstrates exceptional reliability and relationship-building abilities with a diverse group of people.
Overview
5
5
years of professional experience
Work History
Security Officer
Mercyhealth Hospital and Trauma Center
11.2020 - Current
- Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
- Morgue runs - from the floor(s)or the Emergency department to the morgue on the ground floor. Help the funeral home personnel transferring the deceased patient from our cart to theirs.
- Acted quickly during emergency situations to reduce opportunity for damage and injury.
- Patrolled and monitored premises in company vehicle and on foot.
- Provided excellent customer service while addressing visitor inquiries or concerns related to facility safety or access control procedures.
- Prevented unauthorized access to facilities by enforcing strict entry protocols and verifying identification.
- Maintained a safe environment for employees and visitors through continuous risk assessment and threat analysis.
- Wrote detailed reports on property damage, theft, presence of unauthorized persons, unusual incidences, and workplace violence.
- Responded effectively to emergencies or disturbances, prioritizing the safety of personnel while minimizing property damage or loss.
Security Officer
American Security and Investigations
10.2019 - 11.2020
- Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
- Acted quickly during emergency situations to reduce opportunity for damage and injury.
- Patrolled and monitored premises in company vehicle, on bicycle, and by foot.
- Provided excellent customer service while addressing visitor inquiries or concerns related to facility safety or access control procedures.
- Morgue runs - from the floor(s)or the Emergency department to the morgue on the ground floor. Help the funeral home personnel transferring the deceased patient from our cart to theirs.
Education
No Degree - CNA, Medical Assistant
Blackhawk Technical College
Janesville, WIHigh School Diploma -
Edgerton Senior High Schoo;
Edgerton, WI06.1985
Skills
- Report Writing
- Incident Reporting
- Detail Oriented
- Emergency Response
- Relationship building
- Sensitive information handling
- Customer Service
- Conflict de-escalation
- Conflict resolution techniques
- Workplace Safety
- Verbal and written communication
- Reliability
- De-Escalation Techniques
Timeline
Security Officer
Mercyhealth Hospital and Trauma Center
11.2020 - Current
Security Officer
American Security and Investigations
10.2019 - 11.2020
No Degree - CNA, Medical Assistant
Blackhawk Technical College
High School Diploma -
Edgerton Senior High Schoo;
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