Cara Feige
Charlotte,NC
Summary
I've gained proficiency in various software systems. I also developed a comprehensive understanding of salon operations. My experience included communicating effectively with clients and understanding diverse stylists preferences. Moreover, I acquired skills in processing payments, managing phone calls, and responding to emails.
Overview
3
3
years of professional experience
Work History
Guest Relations
Modern Salon And Spa
06.2023 - Current
- Greeted guests upon arrival and offered assistance.
- Maintained consistent positive customer feedback.
- Scheduled, coordinated and confirmed appointments.
- Resolved customer issues quickly and notified supervisor immediately when problems escalated.
- Answered multi-line phone system and transferred callers to appropriate location or staff member.
- Collected deposits, fees, and payments.
- Completed all tasks in compliance with company policies and procedures.
- Trained new team members on company procedures, customer service and issue resolution.
- Handled assignments independently with good judgement and critical thinking skills.
Front Desk Receptionist
Austral Salon
01.2022 - 04.2023
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Maintained organized and clean front office area to create professional and welcoming environment for clients.
- Scheduled, coordinated and confirmed appointments.
- Resolved customer issues quickly and notified supervisor immediately when problems escalated.
- Organized staff works hours.
- Trained new team members on company procedures, customer service and issue resolution.
- Handled assignments independently with good judgement and critical thinking skills.
- Collected card payments, processed transactions and updated relevant records.
- Shampooed and blow dried clients when necessary.
Front Desk Receptionist
Process Hair Salon
04.2021 - 09.2021
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Maintained organized and clean front office area to create professional and welcoming environment for clients.
- Scheduled, coordinated and confirmed appointments.
- Resolved customer issues quickly and notified supervisor immediately when problems escalated.
- Trained new team members on company procedures, customer service and issue resolution.
- Entered updated formulas on clients profiles.
Education
High School Diploma -
Northwest School of The Arts
Charlotte, NC06.2019
Skills
- Team Collaboration
- Multi-Line Telephone Systems
- Process Payments
- Time Management
- Familiar with Meevo, Salon Biz, and Phorest
- Guest Relations
- Complex Problem-Solving
- Front Desk Operations
Timeline
Guest Relations
Modern Salon And Spa
06.2023 - Current
Front Desk Receptionist
Austral Salon
01.2022 - 04.2023
Front Desk Receptionist
Process Hair Salon
04.2021 - 09.2021
High School Diploma -
Northwest School of The Arts
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