Jessie Floyd

Celina,TX

Summary

Dedicated Senior Scrum Master / Project Manager with extensive experience in IT lending operations for the financial service industry. Highly motivated and successful in exceeding the business expectations while managing multiple scrum teams. Excellent skill set in project budgeting and writing detailed requirements specifications. Recognized for relationship building, communication and problem resolution.

Overview

years of professional experience

Certification

Work History

Senior Scrum Master / Project Manager

Rite Aid- Corporate Pharmacy

05.2019 - Current

Guided sprint teams to project success through consistent management via the Agile method
Coached team members in Agile practices
Addressed team dynamics, resolve conflict and resource constraints
Facilitated daily stand ups and actively work to remove roadblocks for team members
Lead sprint team resources in maintaining a groomed backlog and current sprint
Supported Director of Architecture & Engineering in code merging and communications as applicable
Created and distribute project timelines to various stakeholders
Ensured milestones are reached and deadlines are met throughout the lifecycle of a project
Defined and track deployment/release responsibilities
Implemented process improvement initiatives based upon execution of post-sprint retrospectives
Supported the Operations and Sales/Marketing in release management
Utilized data of both business processes and technical capabilities to implement solutions to the business needs/problems
Collected, refined, and validated business requirements, interdependencies, cross-functional dependencies and potential risks and issues
Created JIRA tickets (developer assignments in the chosen agile project management/issue tracking system) based on designs and requirements documentation
Interfaced with internal teams/developers, clients (other internal business units as well as over third-party development teams), and ensures work is completed on time, within scope, and exceeding quality standards
Maintained project plans, budget and timelines

Senior Scrum Master

IBM (Army Analytics Group)

03.2016 - 05.2019

Served as lead Scrum Master for the organization's top priority initiatives
Managed teams to deliver on complex technical projects that touch multiple parts of the organization
Set and established the cadences, ceremonies, and discipline to help our agile teams work more effectively
Managed multiple technical projects on cross-platforms
Oversaw and guide scrum teams on extremely high profile, top priority, fast moving projects
Used agile methodologies, principles, and practices to plan, manage and deliver solutions
Worked diligently to eliminate blockers for each of my teams
Provided the necessary training, mentoring and support to the Agile teams to follow agile best practices
Tracked and managed velocity for my teams, offering guidance on ways to make improvements
Prepared, presented, and provided reports, including velocity and status reports to key stakeholders
Set and strictly adhered to the cadence of the ceremonies established
Established and promoted the discipline around agile methodologies to the team
Used collaborative and transparent processes
Used JIRA as a main tracking tool with the teams
Helped the team understand the goals and scope of work set by the Product Owner
Developed key relationships within the business to help processes and decisions run smoothly
Escalated appropriately and quickly as issues are identified

Business Analyst/Scrum Master

Farm Credit Bank of Texas

Austin, TX

01.2012 - 03.2016

Removed impediments and guided the team to remove impediments by finding the right personnel to remove the impediment
Facilitated sprint planning, daily stand-ups, retrospectives, and release planning
Supported the Product Owner with respect to grooming and review stories to determine if any requirements are not being met
Reviewed business requirements and write stories based off of the business needs
Reviewed the team backlog to make sure we have a strong backlog of at least 3 months
Provided all support to the team using a servant leadership style whenever possible, and leading by example
Development or procurement process as the requirements liaison between the business customer and the development team or vendor
Coordinated requirements clarification and resolution of issues/concerns identified by stakeholders and/or development teams, and updates requirements artifacts to reflect the resolution
Designed & mock components such as the user interface, reports, workflows, etc
To reflect the proposed visual design
Participated in testing by defining test goals, test criteria, and test cases, and performing functional and regression testing
Utilizes testing best practices and established standards to ensure that the solution functions to the documented business requirements
Applied technical skills using SAS, Tableau and SQL in data collection, data analysis and reporting to procure data from database structures to report and provide solutions to client requests in a timely manner
Led gathering, analyzing and documenting the business requirements for internal and external (Investor and third party customer) reports associated with all aspects of loan-servicing and loan-portfolio conditions and performance
Documented (BRD) or Report Requirements Document (RRD) as appropriate
Conducted sidebar research of data, data sources and destinations, report format preferences, and report delivery options as needed to include in the BRD/RRD
Created, maintained and managed business description of user needs, program functions, and steps required to develop or modify systems, including BRD/RRD and supporting documents, diagrams, data and database specifications
Supported ACD call routing, and IVR platforms from a business perspective
Perform analysis of all LSAMS transactions relating to advances and expenses on zero UPB loans
Used FORTRACS for foreclosure processing, bankruptcy monitoring, claims processing and REO management, with fully integrated modules
Managed both relational and non-relational databases using the TOAD application software while in SQL
Created SQL queries on our credit card system to pull data usage on customer's purchases
Worked with and supported internal business groups on process improvement projects designed to improve the quality of service that are delivered both internally and externally
Developed project plans and managed projects as needed related to new process and implementation
Utilized an intermediate understanding of multiple data structures and sources to lead the design, developed and implemented of decision support solutions, which may include data visualization, business intelligence, or data collection
Developed innovative approaches to address complex business problems and solutions
Partnered with IT to influence the design, alignment, and implementation of technical standards to address appropriate business solutions
Researched and tested triage items to determine the root cause of the issue
Skillfully researched and documented client needs, or regulations related to system design, enhancement, or software that will impact multiple platforms and/or applications
Participated in daily triage calls to provide an update on the triage items assigned
Developed and implemented solutions that require analysis and research
Worked on small to large, complex projects that require increased skill in Empower

Education

Bachelor's - Computer Science

Millersville University

Skills

Microsoft Outlook
Microsoft Word
Microsoft Excel
Microsoft PowerPoint
Microsoft Project
Empower
Sofi/Loan App
Sassy/MLS Systems
Version One
HP ALM
Windows Server
Windows 11
Windows Vista
NET
C#
ORACLE
SQL Server

SAS
Tableau
Identity and Access Management
Forefront Identity Manager
TOAD
LSAMS
FORTRACS
IVR
TFS
Java
Selenium
Cucumber
Confluence
JIRA
Azure DevOps
Salesforce

Certification

Certified Scrum Master

Certified Product Owner

PMP - Currently In progress

Additional Relevant Experience

Farm Credit Bank of Texas, QA Engineer, UAT Tester

Clearances

Public Trust
Secret

Timeline