Cara Hamilton
Asher,OK
Work Preference
Summary
Resourceful specialist with a strong background in problem-solving, data analysis, and customer service. Demonstrates a keen ability to quickly learn new technologies and processes, driving success in dynamic environments. Proven track record of effectively managing multiple projects while developing innovative solutions that enhance operational efficiency and customer satisfaction. Committed to leveraging expertise to contribute to team goals and organizational growth.
Overview
24
24
years of professional experience
Work History
Probate Specialist
Absentee Shawnee Tribe of Oklahoma
01.2019 - Current
- Applies expert knowledge of probate and realty legal principles
- Advises on estate planning in compliance with federal, state, and tribal inheritance regulations related to trust land.
- Collected evidence to ascertain probable heirs within administrative probate contexts. Facilitated the preparation and approval of wills impacting trust or restricted Indian land.
- Followed all company policies and procedures to deliver quality work.
- Devised and implemented processes and procedures to streamline operations.
Escrow Closer/Title Reviewer
Marshall County Abstract
06.2013 - 12.2018
- Managed full escrow process, ensuring retrieval of missing information and fulfillment of demands.
- Assessed and reconciled each file to guarantee full accuracy per file.
- Executes precise property history investigations through county record analysis on commercial and residential properties.
- Developed and deepened relationships with clients and associated professionals such as lawyers, lender representatives, and mortgage brokers.
- Coordinated and distributed disclosures, schedules, and other closing documents.
- Researched titles and managed clearing process.
- Created legal documents such as deeds, mortgages and leases based on title search results.
- Conducted comprehensive title searches to maintain accuracy and compliance of real estate transactions.
Office Manager/Loan Processor
AMC Mortgage Corporation
05.2012 - 06.2013
- Assess initial loan package prior to approval and forwarding to underwriting.
- Act as central contact point for all customers.
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
- Resolved issues through active listening and open-ended questioning, escalating major problems to manager.
- Improved office operations by automating client correspondence, record tracking and data communications.
- Organized spaces, materials and catering support for internal and client-focused meetings.
- Oversaw appointment scheduling and itinerary coordination for both clients and personnel.
Client Relations Manager
LPS Default Title and Closing
11.2011 - 05.2012
- Functioned as vendor liaison, maintaining harmonious interactions between both sides.
- Administer and regulate all deliverables for both LPS and client, maintaining thorough follow-up and documentation of progress for each issue.
- Collected and logged client feedback about service experience to identify areas for improvement.
- Informed customers of additional services offered by company to develop opportunities for sales revenue.
- Created activities and engagements to enhance customer experience, knowledge, and patronage.
- Created customer support strategies to increase customer retention.
- Built partnerships with diverse internal teams and sales, finance, and operations departments to streamline processes.
REO Senior Manager
Saxon Mortgage Servicing, Inc.
08.2007 - 06.2010
- Prioritize strategies aimed at minimizing credit losses and optimizing recovery for every REO asset through REO disposition life-cycle.
- Tasked with exception reporting concerning timeline management of REO disposition life-cycle (i.e., property assignments, eviction, redemption, marketing, closing, etc.).
- Executed appropriate staffing and budgetary plans to align with business forecasts.
- Ordered new equipment and inventory and scheduled repairs for damaged equipment.
- Consolidated vendors and renegotiated contracts to optimize costs.
- Implemented and developed operational standards, policies and procedures.
- Controlled resources and assets for department activities to comply with industry standards and government regulations.
- Formulated and conducted training sessions, including documents and webinars, for staff and vendors on system upgrades and policy adjustments.
- Structure, develop, and implement efficient marketing program to liquidate assigned accounts.
- Managed large-scale projects and introduced new systems, tools, and processes to achieve challenging objectives.
- Evaluated hiring, firing, and promotions requests.
- Offer thorough analysis to management and advise on potential asset sale or disposition.
Sr. Real Estate Services Specialist
Paragon Relocation Resources, Inc.
12.2006 - 07.2007
- Implemented comprehensive marketing strategies while establishing competitive list prices. Reviewed property status reports to adjust pricing and marketing efforts accordingly. Negotiated offers, ensuring thorough follow-up from initial interest to closing. Enhanced market presence through targeted marketing initiatives and strategic pricing.
- Create and furnish periodic reporting directives while offering subject-matter expertise to all internal and external customers.
- Develop protocols and guidelines related to inventory to improve support for vendors, account managers, and clients.
- Delivered real estate services in accordance with approved policies and procedures. Ensured adherence to cost containment guidelines throughout all transactions. Obtained consistent client satisfaction metrics, focusing on transferring employees' needs.
- Maintained high customer satisfaction standards to meet or exceed targets.
- Maintained up-to-date knowledge of product and service changes.
- Investigated and resolved customer inquiries and complaints quickly.
Loss Mitigation Specialist
Homecomings Financial
11.2005 - 12.2006
- Utilize effective loss mitigation strategies to safeguard against credit risk exposure.
- Oversee portfolio to implement short-sale deed-in-lieu agreements, short-refinances, charge-off processes, and loan modifications.
- Analyzed credit, income, compliance, title documents, and appraisals during underwriting process.
- Remained updated with latest information related to mortgage products and services being offered.
- Engage in negotiations with homeowners, realtors, and investors to achieve highest possible net payoff.
- Discussed property liquidation options with customers.
- Controlled loss by assessing risk, conducting system analysis, and recommending policy solutions.
Second Lien Analyst
EMC Mortgage Corporation
10.2001 - 11.2005
- Leveraged market knowledge and trends, boosting returns on liens from 4.6% to over 57% of total debt owed within one year.
- Executed audits of subsidiaries ensuring protection for shareholders and potential investors against fraudulent or inaccurate financial assertions.
- Generated detailed reports featuring findings and recommendations.
- Helped meet changing demands by recommending improvements to business systems or procedures.
- Developed effective improvement plans in alignment with goals and specifications.
- Conducted regular reviews of operations and identified areas for improvement.
REO Marketing Specialist
EMC Mortgage Corporation
08.2002 - 08.2004
- Direct management of properties owned by the company, craft strategies to ensure efficient preparation and maintenance for high-value, rapid sales.
- Oversee cleanup activities and any required enhancements to optimize property sale.
- Used various market research tools and techniques to gather, analyze and interpret data.
- Collected and analyzed data from variety of sources to create detailed market research reports for top-level decision makers.
- Managed campaigns for various clients that consistently exceeded sales goals.
- Adaptable individual with exceptional interpersonal skills and talent for building relationships. Known for delivering outstanding service and enhancing client satisfaction. Focused on fostering positive interactions and creating collaborative environment.
Education
High School Diploma -
Madill High School
Madill, OKSkills
- Operational excellence and efficiency
- Effective communication to ensure service standards
- Prioritization and negotiation skills
- Collaborative vendor engagement
- Expert in default servicing functions
- Risk management
- Supply management
- Analytical thinking
Accomplishments
- Project management of platform system enhancement design, development and implementation (Equator fka REOTrans) including business requirements, QA testing and execution.
- Reduced servicing costs by developing, executing and managing flat fee structure with two national property preservation companies. Further reduced costs by also implementing and managing single title vendor, two national hazard claim filing vendors, invoicing vendor and two auction companies.
- Launched and trained four new Outsource partners with integration into all systems and all vendor platforms.
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Probate Specialist
Absentee Shawnee Tribe of Oklahoma
01.2019 - Current
Escrow Closer/Title Reviewer
Marshall County Abstract
06.2013 - 12.2018
Office Manager/Loan Processor
AMC Mortgage Corporation
05.2012 - 06.2013
Client Relations Manager
LPS Default Title and Closing
11.2011 - 05.2012
REO Senior Manager
Saxon Mortgage Servicing, Inc.
08.2007 - 06.2010
Sr. Real Estate Services Specialist
Paragon Relocation Resources, Inc.
12.2006 - 07.2007
Loss Mitigation Specialist
Homecomings Financial
11.2005 - 12.2006
REO Marketing Specialist
EMC Mortgage Corporation
08.2002 - 08.2004
Second Lien Analyst
EMC Mortgage Corporation
10.2001 - 11.2005
High School Diploma -
Madill High School