Cara Lanser
Zephyrhills
Summary
Attentive Esthetician with a focus and drive to provide exceptional client service, find the best solutions to problems, and support others. Adept at working effectively unsupervised and quickly mastering new skills. A team player offering 10+ years of knowledge as a Market Specialist with strong business in sales and customer service skills necessary to meet goals and exceed client and patient expectations in both department stores and medical office settings.
Overview
8
8
years of professional experience
1
1
year of post-secondary education
Work History
Account coordinator
Shiseido
02.2019 - Current
- Meeting and exceeding daily, weekly. monthly and corporate event goals.
- Training employees on products, product ingredients and selling techniques.
- Managed client communications to ensure prompt responses and satisfaction.
- Facilitated meetings to align team goals and project expectations between brand partners at Ulta and Sephora.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Prioritized and organized tasks to efficiently accomplish service goals.
- Identified needs of customers promptly and efficiently.
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
- Collaborated closely with team members to achieve project objectives and meet deadlines.
- Maintained updated knowledge through continuing education and advanced training.
Medical Receptionist
M2 Chiropractic
08.2018 - 09.2023
- Managed patient scheduling and appointment confirmations efficiently.
- Assisted patients with insurance verification and billing inquiries daily.
- Review and entry of daily charges.
- Coding inpatient records for medical procedures.
- Maintained organized patient records using electronic health record systems.
- Patient referrals and prior authorizations.
- Knowledge of HIPAA and medical and insurance procedures.
Education
Medical Billing and Coding -
Penn Foster College Online
03.2026 - 06.2026
Esthetician -
Davidson County Community College
08.2014 - 05.2015
Patient Care Technician -
Star Tecnical Institute
09.2005 - 05/2006
Skills
- Excellence in customer service and communication skills
- Task prioritization and multitasking
- Microsoft Office (Word, Excel and Outlook)
- Understanding of CPT and ICD coding
- Strong knowledge of anatomy and medical terminology
Timeline
Medical Billing and Coding -
Penn Foster College Online
03.2026 - 06.2026
Account coordinator
Shiseido
02.2019 - Current
Medical Receptionist
M2 Chiropractic
08.2018 - 09.2023
Esthetician -
Davidson County Community College
08.2014 - 05.2015
Patient Care Technician -
Star Tecnical Institute
09.2005 - 05/2006