Cara Laquaglia
Kettering,OH
Summary
Dynamic professional with extensive experience in customer service and team management at Walmart. Proven ability to enhance customer satisfaction through effective problem-solving and active listening. Skilled in employee training and inventory control, fostering a collaborative work environment that drives performance and efficiency. Committed to delivering exceptional service and achieving company goals.
Overview
17
17
years of professional experience
Work History
Shift Manager
McDonald's
Dayton, OH
06.2015 - 11.2016
- Handled escalated customer issues effectively, demonstrating strong problem-solving skills while upholding company values and standards.
- Trained new employees on company policies, procedures, and job responsibilities, ensuring seamless integration into the team.
- Trained and mentored new employees to maximize team performance.
- Improved overall team performance by effectively delegating tasks and providing clear instructions.
Department Manager
Walmart
Centerville, OH
03.2013 - 06.2015
- Oversaw inventory management processes, maintaining optimal stock levels while minimizing waste and losses due to shrinkage or obsolescence.
- Collaborated with other departments to ensure seamless coordination in achieving company-wide objectives.
- Improved customer satisfaction rates through attentive service, prompt issue resolution, and continuous process improvements.
- Maintained a professional work environment by addressing conflicts proactively and fostering open communication among staff members.
Customer Service Representative
Metlife
Dayton, OH
04.2004 - 02.2006
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
- Provided coaching and mentoring to new hires, contributing to their successful integration into the team.
Billing/Receptionist
Children's Dentistry & Orthdontics
Virginia Beach, VA
03.2000 - 09.2003
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Answered phone promptly and directed incoming calls to correct offices.
- Kept reception area clean and neat to give visitors positive first impression.
- Collected patient payments, processed transactions and updated relevant records. Filed Insurance claims and rectified insurance discrepancies.
Education
Associate In Healthcare Administration - Healthcare Administration
University of Phoenix
Tempe, AZ05.2008
Skills
- Cash handling
- Decision-making
- Customer service focus
- Employee training
- Opening and closing procedures
- Punctual and reliable
- Handling customer complaints
- Training and mentoring
- Delegating work
- Interpersonal skills
- Inventory control
- Payment processing
- Documentation and reporting
- Flexible schedule
- Inventory controls
- Verbal and written communication
- Customer service
- Problem-solving
- Active listening
- Critical thinking
Timeline
Shift Manager
McDonald's
06.2015 - 11.2016
Department Manager
Walmart
03.2013 - 06.2015
Customer Service Representative
Metlife
04.2004 - 02.2006
Billing/Receptionist
Children's Dentistry & Orthdontics
03.2000 - 09.2003
Associate In Healthcare Administration - Healthcare Administration
University of Phoenix