Cara LeBlanc
Holyoke,MA
Summary
Results-driven professional with a solid background at Yankee Candle, focusing on customer service excellence and analytical capabilities. Proficient in generating detailed reports through advanced spreadsheet techniques and cultivating strong team dynamics. Notable contributions include streamlining operations and launching impactful promotional initiatives that elevate customer experiences.
Overview
5
5
years of professional experience
Work History
Second Assistant
Yankee Candle
Holyoke , MA
10.2024 - Current
- Opened a store in accordance with corporate policies and procedures.
- Counted and balanced registers.
- Collaborates closely with team members, and other managers, to achieve project objectives and meet deadlines.
- Completed daily reports of transactions for use by accounting department.
- Compiled reports using Excel spreadsheets.
- Compiled data from various sources into reports using Excel spreadsheets.
- Maintained accurate records of all transactions, stock levels and employee performance metrics.
- Checks monthly and daily sales performance reports to support operational planning and strategic decision-making.
- Manages the cash register, processes payments, and handles returns and exchanges.
- Supervise part-time employees during shift hours, setting priorities and goals.
- Implements promotional displays throughout the store.
- Approaches customers and engages in conversation through the use of effective interpersonal and people skills.
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
- Operated equipment and machinery according to safety guidelines.
Crew Member
Dunkin' Donuts
South Kingstown , RI
09.2020 - 03.2024
- Demonstrated proper food safety practices by accurately completing quality control checklist.
- Stocked shelves and cases with new or transferred items.
- Warmly greeted visitors to promote great customer service and positive ordering experience.
- Performed daily opening and closing procedures such as counting money in cash drawers and checking bank deposits against total sales receipts for accuracy.
- Maintained cleanliness of the checkout area by sweeping floors, emptying trash cans.
Education
Associate of Science - Radiology
Springfield Technical Community College
Springfield, MA05-2027
Some College (No Degree) - Health Sciences
The University of Rhode Island
South Kingstown, RI Skills
- Fast learner
- Spreadsheet software
- Active listening
- Relationship building
- Analytical skills
- Business strategy development
- Email correspondence
- Customer service
Timeline
Second Assistant
Yankee Candle
10.2024 - Current
Crew Member
Dunkin' Donuts
09.2020 - 03.2024
Associate of Science - Radiology
Springfield Technical Community College
Some College (No Degree) - Health Sciences
The University of Rhode Island