Summary
Overview
Work History
Skills
Timeline
Generic

Cara LoCalio

Hillsborough,United States

Summary

Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.

Overview

12
12
years of professional experience

Work History

Process Assistant

RDU2
Smithfield, NC
04.2024 - Current
  • Maintained quality control standards by monitoring the performance of process operations.
  • Identified areas for improvement in current operational processes.
  • Analyzed data to measure performance metrics and identify trends in process execution.
  • Assisted in policies and procedures related to daily operations activities.
  • Established clear communication channels between departments to ensure smooth flow of information among teams.

Learning Ambassador

TEB9 IXD
Somerset, NJ
07.2021 - Current
  • Train associates on how to succeed in the company in Problem Solve, Decant and Prep-Receive
  • Evaluate employee performance and training progress to determine additional training needs
  • Assist associates with any barriers they may have to ensure a safe and positive work environment
  • Created, collected and recorded data on student progress to determine next steps for student success.
  • Hold high standers for classes

Problem Solver

TEB9 IXD
Somerset, NJ
04.2021 - Current
  • Inventory accuracy and movement using manual or computerized inventory systems.
  • Reported problems and concerns to management & proposed solutions to efficiently correct problems
  • Identify, investigate & resolve problems an associate encounters with inventory in a timely manner: including correcting shipping errors, printing asins, damaging out products and writing trouble tickets
  • Alert leadership and coworkers of hazards and other issues for quick and efficient resolutions
  • Mentor other associates in problem solving functions


AWSY TEAM RDU2

Amazon
Smithfield, NC
02.2024 - 03.2024
  • Identified and analyzed complex problems to develop effective solutions.
  • Collaborated with other departments to identify root causes of systemic problems.
  • Implemented corrective measures to prevent future occurrences of the same issue.
  • Designed and developed training materials for new employees in the organization.
  • Provided feedback on employee performance based on observed results during training sessions.
  • Documented all training activities including attendance records, feedback forms, surveys.

STA SWF2

Amazon
Fishkill, NY
11.2023 - 12.2023
  • Demonstrated leadership by making improvements to work processes and helping to train others.
  • Motivated and encouraged team members to communicate more openly and constructively with each other.
  • Recognized by management for providing exceptional customer service.

Away Team

SWF2
Fishkill, NY
10.2023 - 10.2023
  • Monitored student progress throughout the semester, providing feedback as needed.
  • Analyzed student performance to recommend strategies for improving learning outcomes.
  • Provided technical assistance to students experiencing difficulties.

Away Team

FWA4
Fort Wayne, IN
02.2022 - 02.2022
  • Motivated and trained employees to maximize team productivity.
  • Trained new Employees, instructing in use of machinery, standard operating procedures and company policy.
  • Kept work areas clean,organized and safe to promote efficiency and team safety

Floor Manager

Salon Dare
Hillsborough, NJ
08.2012 - 02.2022
  • Established and optimized schedules to keep coverage and service in line with forecasted demands.
  • Performed closing procedures by balancing cash drawers and reconciling credit card transactions.
  • Strengthened merchandising and promotional strategies to drive customer engagement and boost sales by 19%
  • Coached employees and trained on methods for handling various aspects of sales, complicated issues and difficult customers.
  • Oversaw employee performance, corrected problems and increased efficiency to maintain productivity targets.
  • Offered hands-on assistance to customers, assessing needs and maintaining current knowledge of consumer preferences.
  • Thoroughly maintained weekly orders, inventory & sales records

Outbound Dock

TEB6 Fulfillment Center
Cranbury, NJ
11.2020 - 02.2021
  • Ensured parcels were properly scanned and loaded to correct trailers safely and efficiently
  • Supported productivity via loading/unloading freight utilizing equipment such as pallet jacks and hand trucks.
  • Escalated any damages, safety and CPT issues to problem solve or management


Packaging Associate

TEB6 Fulfillment Center
Cranberry, NJ
11.2020 - 02.2021
  • Prepared orders for shipment by inserting associated paperwork, tagging boxes and scanning barcodes to upload package data to tracking system.
  • Achieved production targets by maintaining high productivity levels and communicating with team members regarding orders and fulfillment.
  • Reallocated packages to loading area using lift equipment and conveyor systems.

Skills

  • Issue and Complaint Resolution
  • Multitasking and Prioritization
  • Creative Problem Solving
  • Calm and Professional Under Pressure
  • Efficient and Detail-Oriented
  • Training Implementation
  • Quality Processes

Timeline

Process Assistant

RDU2
04.2024 - Current

AWSY TEAM RDU2

Amazon
02.2024 - 03.2024

STA SWF2

Amazon
11.2023 - 12.2023

Away Team

SWF2
10.2023 - 10.2023

Away Team

FWA4
02.2022 - 02.2022

Learning Ambassador

TEB9 IXD
07.2021 - Current

Problem Solver

TEB9 IXD
04.2021 - Current

Outbound Dock

TEB6 Fulfillment Center
11.2020 - 02.2021

Packaging Associate

TEB6 Fulfillment Center
11.2020 - 02.2021

Floor Manager

Salon Dare
08.2012 - 02.2022

Similar Profiles

CREATE PROFILE
Cara LoCalio