Cara Ochoa

• Interpret student inquiries regarding financial aid, payment and re-payment plans, BankMobile refunds, status of manual checks, explanations of what their student summary is stating, holds, 1098-T tax forms, registration, cost of tuition, etc. from all five colleges in the Alamo Colleges District.
• Respond to students in a caring, respectful, and polite manner with the goal of concise resolution of all topics.

• Participated in interviews regarding questions about my past experiences with substance use disorders and recovery, as well as answering questions on how medical staff can improve their empathy towards patients
• I work to share the importance of relaying non-judgmental care to all individuals despite what may arise from their biases

• Observed counseling professionals (LCDC and LCDCIs) complete various tasks associated with the treatment of substance use disorders.
• Collaborated with colleagues and independently led various counseling tasks including individual sessions, facilitation of psychoeducational and process groups, progress notes, administrative notes, assessments, treatment planning, treatment plan reviews, level changes for clients moving from intensive to supportive treatment, discharge summaries, interpretive summaries, intake paperwork, record keeping electronically and in hard-copy form, and creation of my own educational material utilized with clients
• With this experience (300 Hours) came immense growth in professional and ethical knowledge relevant to substance abuse treatment

• Collaborated with Dr. Kelly McGlothen-Bell on a project to produce a video abstract that would introduce a research paper that focused on the mother/infant dyad regarding neonatal opioid withdrawal syndrome and opioid use disorder

In Progress