CARA PALASCIANO
Lansdale,PA
Summary
Knowledgeable and dedicated sales professional. Solid team player with an outgoing, positive demeanor. Exceptional customer service skills in establishing rapport with potential clients. Ability to handle multiple projects simultaneously with a high degree of accuracy. Maintains highest standards of ethics, professionalism, confidentiality and regulatory compliance.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Carrier Benefit Advisor - Licensed Insurance Agent
EHealth, Inc.
07.2023 - Current
- Certified Licensed Health Insurance Agent advising clients of their Health Insurance options with Medicare Supplement, Prescription Drug, and Medicare Advantage Plans.
- Supported Top National and Regional Health Insurance Carriers with Sales Applications and Customer Retention.
- Consistently met daily sales performance, adherence and compliance goals.
- Provided exceptional customer service through effective communication with clients at every stage of the process.
Health Assistant/Claims & Benefits Specialist
Accolade, Inc
11.2019 - 06.2023
- Promoted superior client care experience by addressing customer concerns related to their health benefits, eligibility, claims, and provider inquiries.
- Demonstrated high degree of empathy and resolved problems swiftly and accurately.
- Met customer call guidelines for service levels, handle time and productivity.
Design Studio Sales Greeter - Part-Time
Toll Brothers, Inc
07.2019 - 04.2020
- Met with existing customers and new prospects to assist with home selections and recommend builder options.
- Provided guided tours of Design Studio.
- Increased sales by offering advice on upgraded purchases and promoting additional products.
Behavioral Health Care Coordinator
Collaborative Care of Harleysville
01.2018 - 09.2019
- Managed calendar and scheduled appointments for 13 providers based on clinician availability.
- Answered phone calls and provided new clients with required paperwork to initiate service.
- Adhered to strict HIPAA guidelines.
- Offered compassionate and attentive guidance to patients during moments of crisis and trauma.
Medical Front Desk Receptionist
Green & Seidner Family Practice Associates
06.2017 - 01.2018
- Coordinated patient scheduling for 9 Primary Care Providers, check-in, check-out and payments for billing
- Adhered to strict HIPAA guidelines.
- Enhanced office productivity by handling high volume of callers per day on multi-line phone system.
- Documented telephone messages for physicians and nurse practitioners from patients, insurance companies, and pharmacies.
Clinical Services Administrative Support
First Lab
09.2015 - 03.2017
- Scheduled pre-employment drug and medical testing for designated clients for traveling nurses.
- Followed up with clinics and labs for tests ordered. Reviewed and updated tests as necessary.
- Provided administrative support and medical billing to the Clinical Services Department.
Administrative Support
Nationwide Insurance
02.2015 - 08.2015
- Gathered and coordinated statistical data and prepared summary reports related to department plans, programs and projects, newly licensed agencies.
- Collected data from consultants on rollovers for agency new book of business.
- Created excel spreadsheets and information for underwriting process.
Model Home Sales Greeter
Toll Brothers, Inc
01.2013 - 01.2015
- Scheduled showings and tours for potential new clients and properties.
- Educated prospects on different model offerings and community features.
- Marketed and attended all Sales Events and Open Houses.
- Created and edited existing property listings to attract potential buyers and boost sales on trend MLS.
Education
Bachelor of Arts - Psychology
Rowan College of New Jersey
Glassboro, NJSkills
- Regulatory Compliance
- Medical Terminology
- Benefits Guidelines
- Communications
- Analytical Thinking
- Complex Problem-Solving
- Active Listening
- Detail-Oriented
- Mentoring New Hires
- Sales Closing
- Client Account Management
- HIPAA Guidelines
- Benefits Coordination
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
- Microsoft Teams
- Salesforce/CRM
Certification
- Licensed PA State Accident & Health Insurance 07/2023
Timeline
Carrier Benefit Advisor - Licensed Insurance Agent
EHealth, Inc.
07.2023 - Current
Health Assistant/Claims & Benefits Specialist
Accolade, Inc
11.2019 - 06.2023
Design Studio Sales Greeter - Part-Time
Toll Brothers, Inc
07.2019 - 04.2020
Behavioral Health Care Coordinator
Collaborative Care of Harleysville
01.2018 - 09.2019
Medical Front Desk Receptionist
Green & Seidner Family Practice Associates
06.2017 - 01.2018
Clinical Services Administrative Support
First Lab
09.2015 - 03.2017
Administrative Support
Nationwide Insurance
02.2015 - 08.2015
Model Home Sales Greeter
Toll Brothers, Inc
01.2013 - 01.2015
Bachelor of Arts - Psychology
Rowan College of New Jersey