Cara Saulnier
Bluffton,SC
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. To seek and maintain part time or full time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Proficient at Quik, Union and Toast.
Defusing situations before they can escalate. Invaluable experience.
Overview
20
20
years of professional experience
Work History
Bartender
The Bank
Hilton Head Island, SC
05.2023 - Current
- Served high customer volumes during special events, nights, and weekends.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Kept bar presentable and well-stocked to meet customer needs.
- Followed alcohol awareness procedures for preventing excessive guest intoxication.
- Handled simultaneous customer, team, and business needs while avoiding unnecessary delays or errors.
- Adhered to state laws regarding alcoholic beverage services and customer regulations.
- Upsold menu items to customers, driving up per sale revenues and maximizing profits.
- Organized bar inventory and storage procedures to keep stock within optimal levels and meet expected customer demands.
- Followed strict recipes and drink measurements to minimize product used.
- Regularly cleaned and sanitized bar area, beer lockers, refrigeration and storage areas.
- Verified drinking age requirements of customers by carefully reviewing photo identification.
- Maintained impeccably clean, attractive and well-stocked bar area.
- Kept bar stocked with liquors, juices and garnishes for drinks.
- Upheld strict regulations for safe alcohol service and food safety.
- Prepared custom drink orders by accurately measuring and mixing house ingredients.
Event Specialist / Bartender
Sun City
Sun City, SC
04.2023 - 05.2023
- Managed event logistics and operations.
- Accurately calculated and processed expenses during and after events.
- Closely monitored program success through self-designed processes and overall metrics.
- Interfaced with clients to understand event objectives.
Bartender
Palmetto Hall
Hilton Head Island, SC
12.2022 - 03.2023
- Kept bar presentable and well-stocked to meet customer needs.
- Followed alcohol awareness procedures for preventing excessive guest intoxication.
- Kept alcoholic beverages well-stocked and organized to meet expected demands.
- Adhered to state laws regarding alcoholic beverage services and customer regulations.
- Handled simultaneous customer, team and business needs while avoiding unnecessary delays or errors.
- Polished glassware, bussed tables and removed debris to keep customer areas clean.
- Upsold menu items to customers, driving up per sale revenues and maximizing profits.
Customer Service Agent / Flight Attendant
American Airlines
Phoenix, AZ
05.2005 - 10.2021
- Demonstrated high attention to detail, organization and management of multiple tasks and projects simultaneously.
- Evaluated customer information to explore issues, develop potential solutions and maintain high-quality service.
- Provided primary customer support to internal and external customers.
- Applied strong communication and negotiation skills regarding refunds and merchandise exchanges.
- Adapted to new applications and maintained knowledge of current technologies.
- Contributed to company achieving and holding industry-leading customer service ratings.
- Sought out training opportunities to enhance customer relationship management abilities and further boost satisfaction scores.
Education
Bonanza High School
Las Vegas, NVSkills
- Customer Satisfaction
- Reconciling Cash Drawers
- Error Identification
- Anticipating Customers Needs
- Attending Multiple Customers Multiple Tasks
- Organizational Abilities
- Wine and Beer Recommendations
- Excellent Judgment
- Maintaining a Clean Bar
- Ability to Lift 70
- Responsible Serving
- Liquor Law Compliance
- Handling Difficult Customers
- Knowledge of Craft and Microbrews
- Professional Appearance
- Organizational Ability
- Highly Reliable
- Engaging Personality
- Complex Problem-Solving
- Conflict Resolution
- Decision Making
- Patience and Tolerance
- Time Management Abilities
- Cleanliness and Hygiene
- Alcohol Awareness
- Stress Management
- TIPS Certified
- Ability to Lift 70 pounds
- Serve safe certified
- Honest and Dependable
- Calm and Composed
- Beverage Preparation
- Payment Processing
- Health Codes Compliance
- Responsible Alcohol Service
Timeline
Bartender
The Bank
05.2023 - Current
Event Specialist / Bartender
Sun City
04.2023 - 05.2023
Bartender
Palmetto Hall
12.2022 - 03.2023
Customer Service Agent / Flight Attendant
American Airlines
05.2005 - 10.2021
Bonanza High School