Cara Terbrack
Lansing,MI
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Looking to obtain a challenging position within a team of motivated professionals in an environment that supports employee growth and development.
Overview
17
17
years of professional experience
Work History
Eligibility Analyst
Meritain Health
05.2012 - Current
- Administering medical, dental and vision insurance benefits on internal benefit systems
- Creation and implementation of company processes and procedures with eye toward improving upon previous systems
- Creating department training materials and assisting in training of newly hired employees
- Working closely with senior management personnel on time sensitive projects
- Established and implemented company wide return mail procedure consisting of categorizing all returned mail items, creating logging database, and handling sensitive external client communication
Processor I
Jackson National
06.2009 - 05.2012
- Reviewing incoming new business paperwork to ensure all state and federal requirements are met
- Training associates on company procedures
- Resolving issues relating to processing errors and discrepancies
- Reviewing fellow associates' work to ensure all requirements were initially received and any outstanding issues identified
- Mastering multiple internal systems needed to complete processing of business
Customer Service Representative
J. America Inc
04.2006 - 06.2009
- Contacting and educating customers and Sales Representatives via email and phone regarding procedures and products, and verifying information relating to orders and customer files
- Dealing with customer issues relating to order errors and product discrepancies
- Database maintenance using MS Excel and internal company software
- Company research in relation to product and potential customers
Education
Vocal Music Performance
Grand Valley State University
Allendale, MIVocal Music Performance
Lansing Community College
Lansing, MISkills
- Experience with Microsoft Word, Excel, Access, PowerPoint, Quickbase, Sharepoint
- Adept at learning new internal software systems
- Extensive customer service and clerical experience
- Effective communication skills both verbally and in writing
- Can operate multi-line phone, photocopier and fax machine
Timeline
Eligibility Analyst
Meritain Health
05.2012 - Current
Processor I
Jackson National
06.2009 - 05.2012
Customer Service Representative
J. America Inc
04.2006 - 06.2009
Vocal Music Performance
Grand Valley State University
Vocal Music Performance
Lansing Community College
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