Cara Ulery
Owingsville,KY
Summary
Customer service professional with over ten years of experience. Consistent positive customer interactions and quality metrics resulted in a promotion to tier ll.
Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty.
Overview
2
2
years of professional experience
3
3
years of post-secondary education
Work History
Customer Service Representative Tier II
HELPWARE
Mount Sterling, KY
01.2022 - 09.2022
- I work from home processing and approving rental assistance
- I also make outbound calls as needed to complete applications.
- Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.
- Investigated and resolved customer inquiries and complaints quickly.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
Customer Service Representative
Amazon.com
Owingsville, KY
09.2021 - 11.2021
- I worked from home as a customer service representative, however it was a seasonal job and I’m looking for long term company I can grow with.
Residential Staff Support
Addiction Recovery Center
Owingsville, KY
04.2019 - 10.2020
- My positions requires me to oversee clients and to maintain Hippa standards
- I do intakes of new clients and and help keep files maintained
- I also administer medication as needed.
Education
Surgical Technology, Intended Surgical Tech
National College of Technology
08.2005 - 06.2008
Skills
Complaint resolution
Administrative support
Money handling abilities
Account management
Medical terminology knowledge
Multi-line phone talent
Creative problem solving
Retail store support
Professional telephone demeanor
Timeline
Customer Service Representative Tier II
HELPWARE
01.2022 - 09.2022
Customer Service Representative
Amazon.com
09.2021 - 11.2021
Residential Staff Support
Addiction Recovery Center
04.2019 - 10.2020
Surgical Technology, Intended Surgical Tech
National College of Technology
08.2005 - 06.2008