Cara Ulery
Owingsville,KY
Summary
Customer service professional with over ten years of experience. Consistent positive customer interactions and quality metrics resulted in a promotion to tier ll.
Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty.
Overview
2
2
years of professional experience
3
3
years of post-secondary education
Work History
Customer Service Representative Tier II
HELPWARE
Mount Sterling, KY
01.2022 - 09.2022
- I work from home processing and approving rental assistance
- I also make outbound calls as needed to complete applications.
- Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.
- Investigated and resolved customer inquiries and complaints quickly.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
Customer Service Representative
Amazon.com
Owingsville, KY
09.2021 - 11.2021
- I worked from home as a customer service representative, however it was a seasonal job and I’m looking for long term company I can grow with.
Residential Staff Support
Addiction Recovery Center
Owingsville, KY
04.2019 - 10.2020
- My positions requires me to oversee clients and to maintain Hippa standards
- I do intakes of new clients and and help keep files maintained
- I also administer medication as needed.
Education
Surgical Technology, Intended Surgical Tech
National College of Technology
08.2005 - 06.2008
Skills
Complaint resolution
undefinedTimeline
Customer Service Representative Tier II
HELPWARE
01.2022 - 09.2022
Customer Service Representative
Amazon.com
09.2021 - 11.2021
Residential Staff Support
Addiction Recovery Center
04.2019 - 10.2020
Surgical Technology, Intended Surgical Tech
National College of Technology
08.2005 - 06.2008
Similar Profiles
Alexis HodgesAlexis Hodges
Agent at HelpwareAgent at Helpware
Juan Pablo Fletes CoronaJuan Pablo Fletes Corona
Technical Support Representative at HelpwareTechnical Support Representative at Helpware
Liberty Purple MataLiberty Purple Mata
Customer Service Representative at HelpwareCustomer Service Representative at Helpware
Catherine GuthrieCatherine Guthrie
Customer Service Representative at HelpwareCustomer Service Representative at Helpware
Randi TerryRandi Terry
Sales Associate at WalmartSales Associate at Walmart