Tashiona Martin
Highly motivated and compassionate Customer Service Professional with over 5 years of experience delivering elite, client-focused support in fast-paced remote environments. Proven ability to manage high-volume inquiries and accurately handle sensitive data entry tasks, ensuring smooth back-end operations and superior client experiences across healthcare, tech, and service industries. Expert in resolving complex issues with empathy and efficiency, fostering trust and long-term client relationships. Skilled in using CRM platforms and billing systems to enter, update, and verify detailed information while maintaining HIPAA compliance and data integrity. Thrives in independent, self-directed roles and consistently contributes to team success. Committed to excellence, innovation, and continuous improvement in customer satisfaction and workflow efficiency.
Work History
Customer Service Representative Tier II
1 Year 4 Months- Delivered personalized support to an average of 75+ clients weekly via phone, email, and chat, resolving 95% of inquiries on first contact.
- Maintained detailed records in CRM systems while ensuring full HIPAA compliance and patient confidentiality.
- Collaborated cross-functionally with billing and medical teams to streamline client issue resolution and reduce turnaround time by 30%.
- Consistently achieved customer satisfaction scores above 98% and earned recognition as “Top Performer” for six consecutive quarters.
- REMOTE
Data Entry Specialist
2 Years 3 Months- Entered and processed high volumes of patient billing data with 99.8% accuracy using Medisoft and Kareo billing systems.
- Reconciled insurance claims and resolved discrepancies with payers to ensure timely reimbursements and minimal denials.
- Handled daily charge entry, payment posting, and account adjustments for multi-specialty providers.
- Verified patient eligibility and benefits prior to claim submission, maintaining compliance with HIPAA and billing guidelines.
- Collaborated with the AR and coding teams to clarify documentation and improve claim approval rates.
- Maintained detailed records and supported monthly financial reporting for management.
- REMOTE
Data Entry Claims Specialist
2 Years 2 Months- Input and update sensitive client information, policy details, and claims data into proprietary insurance systems with high accuracy.
- Review and verify policy applications, endorsements, and claims documents to ensure completeness and compliance with underwriting guidelines.
- Collaborate with underwriting, claims, and customer service teams to resolve discrepancies and clarify data requirements.
- Maintain strict confidentiality and adhere to industry standards including HIPAA, PCI, and company-specific data handling policies.
- Monitor and flag inconsistencies or potential fraud indicators during data entry and escalate for further investigation.