Cara Velen
Topeka
Summary
Professional Medical Consultant Specialist at Blue Cross Blue Shield Of Kansas, adept in workflow management and team collaboration. Enhanced patient care through effective data analysis and electronic record systems. Demonstrated ability in strategic planning and team collaboration to enhance patient care and operational efficiency.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Medical Consultant Specialist
Blue Cross Blue Shield Of Kansas
08.2022 - Current
- Collaborated with healthcare teams to ensure accurate information exchange.
- Oversaw accounting, budgeting, and financial reporting.
- Supported case management efforts through data collection and analysis.
- Developed and maintained electronic record management systems to analyze and process data.
- Collaborated with multidisciplinary teams to ensure optimal patient care and effective communication among healthcare providers.
- Maintain CPC license to collaborate with medical coders to ensure proper use of CPT, ICD-10, and HCPCS codes for accurate claim submission and compliance with industry standards.
Customer Experience Representative
Blue Cross Blue Shield Of Kansas
02.2020 - 08.2022
- Managed customer inquiries through various channels, ensuring timely and accurate responses.
- Collaborated with cross-functional teams to enhance customer service processes and improve overall satisfaction.
- Maintained up-to-date knowledge of products and services to provide informed assistance to customers.
- Continuously refined personal communication skills, adapting to various customer personalities and preferences for optimal rapport building.
- Analyzed customer and supervisor feedback data, identifying areas for improvement and implementing necessary changes.
Optometry Technician
Smart Family Vision
01.2019 - 02.2020
- Conducted comprehensive patient screenings and assessments to support optometric evaluations.
- Assisted in the preparation of examination rooms, ensuring compliance with safety and sanitation protocols.
- Educated patients on contact lens usage and care, enhancing overall patient satisfaction and retention.
- Implemented streamlined appointment scheduling processes, improving patient flow and reducing wait times.
- Followed up on unpaid insurance claims, outstanding customer balances and other financial discrepancies.
- Conducted pre-screening tests for glaucoma and macular degeneration, aiding early detection of eye conditions.
Education
High School Diploma -
Topeka High School
Topeka, KSSkills
- Medical ethics
- Workflow management
- Quality improvement
- Resource management
- Attention to detail
- Team collaboration
- HIPAA compliance
- Certified professional coder (CPC)
Certification
- Certified Professional Coder-August 2024 to current
Timeline
Medical Consultant Specialist
Blue Cross Blue Shield Of Kansas
08.2022 - Current
Customer Experience Representative
Blue Cross Blue Shield Of Kansas
02.2020 - 08.2022
Optometry Technician
Smart Family Vision
01.2019 - 02.2020
High School Diploma -
Topeka High School
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