Summary
Overview
Work History
Education
Skills
Timeline
Generic

Caragan Ciesler

PETERSBURG,Illinois

Summary

Dynamic and results-driven professional with extensive experience as a Lead Barista at HAES Bakery & Coffee. Proven ability in team leadership and conflict resolution, enhancing customer satisfaction through efficient service and adherence to cleanliness standards. Recognized for optimizing workflow processes, significantly reducing wait times while maintaining high-quality beverage preparation.

Overview

3
3
years of professional experience

Work History

Lead Barista

HAES Bakery & Coffee
03.2023 - Current
  • Maintained accurate inventory counts to meet customer demands and sustain operations.
  • Utilized strong communication skills to foster a collaborative work environment among team members, resulting in increased productivity.
  • Consistently maintained a clean and organized workspace, adhering to health and safety regulations.
  • Resolved customer complaints quickly and professionally, maintaining positive relationships with patrons.
  • Mentored new staff members on proper techniques for espresso preparation and milk steaming, ensuring high-quality beverages.
  • Created an inviting atmosphere within the coffee shop by consistently upholding cleanliness standards throughout the establishment.
  • Handled and resolved customer issues and complaints with professionalism and tact to drive customer satisfaction and repeat business.
  • Optimized workflow processes for faster order completion, decreasing wait times for customers.
  • Maintained clean and organized workspaces, adhering to health and safety standards.

Sales Associate

Apricot Lane
10.2022 - 03.2023
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
  • Built relationships with customers to encourage repeat business.
  • Managed returns, exchanges and refunds in accordance with store policy.
  • Maintained calm demeanor and professionally managed issues in busy, high-stress situations.

Education

PORTA High School
Petersburg, IL

Skills

  • Cleanliness standards
  • Order taking
  • Adaptability to change
  • Supply ordering
  • Conflict handling
  • Team management
  • Guest service
  • Safe food handling
  • Health code compliance
  • Team leadership
  • Time management
  • Problem-solving

Timeline

Lead Barista

HAES Bakery & Coffee
03.2023 - Current

Sales Associate

Apricot Lane
10.2022 - 03.2023

PORTA High School

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