Organized and motivated employee eager to apply time management and organizational skills in various environments. Seeking entry-level opportunities to expand skills while facilitating company growth.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Security Operations Center Drone Pilot
Global Security Corporation
Greensboro, NC
10.2023 - Current
Collaborated with other team members to develop new strategies for using drones in various operations.
Monitored weather conditions prior to each flight, ensuring safe operations at all times.
Reviewed existing data sources to determine optimal routes for missions.
Communicated effectively with customers to provide updates on progress and answer questions about services provided by the company.
Operated drones in accordance with FAA regulations and safety guidelines.
Insurance Specialist
RemX
Raleigh, NC
11.2021 - 01.2023
Researched relevant insurance providers and was part of a negotiating team that managed to procure the most extensive but affordable insurance policies for employees at all organizational levels
Kept track of insurance details for the local branch, reviewing benefits, verifying coverage, and submitting claims for a 15-person team
Answers and completes incoming calls.
Directs calls to individuals or departments in accordance with established procedures.
For emergency situations, initiates procedures, notifies the appropriate response teams(s) and follows-up to ensure appropriate response occurred.
Maintains and updates information database and a variety of statistical reports reflecting the number of calls received, call distribution, and client data.
Consistently multitasked to fulfill last-minute and after-hour requests on time.
Data Center Security Site Supervisor
OMNIPLEX International Security Services
Ashburn, VA
01.2017 - 10.2020
Fulfilled assigned duties, including monitoring cameras and conducting investigations on employees and visitors to rule out potential trespassers
Improved technical competency to become an expert in the use of the Lenel Security System
Learned the legal and ethical procedures for handling potential threats and communicated using relevant codes to minimize the risk and impact of any disruptions
Took up supervisory duties like training new team members, creating work schedules, issuing badges, and compiling data for the Celayix payroll management program
Sharpened my investigatory skills to identify red flags and escalate unusual cases up the chain of command to de-escalate potential conflict
Oversaw a team of 40 security officers and handled administrative duties like documentation of work performance and conducting investigations into any misconduct reports.
Correctional Officer
NC Department of Public Safety
Butner, NC
05.2015 - 05.2017
Avidly monitored inmate behavior to prevent internal conflict, stop escape attempts, and ensure the safety and security of prisoners
Implemented defensive tactics and physical restraints to maintain the safety and security of security officers and the general public
Participated in depositions and gave courtroom testimonies as requested for and against inmates.
Education
Master of Science: Criminal Justice -
Kaplan University
01.2016
Bachelor of Science: Criminal Justice -
North Carolina Central University
01.2014
Master of Science - Healthcare Administration
Purdue University
West Lafayette, IN
Skills
Radio Communication
FAA Regulations
Emergency Procedures
Documentation Skills
Problem solving
Communication
Certification
CPR/First Aid BLS Certification
Crisis Prevention Institute Certification
Timeline
Security Operations Center Drone Pilot
Global Security Corporation
10.2023 - Current
Insurance Specialist
RemX
11.2021 - 01.2023
Data Center Security Site Supervisor
OMNIPLEX International Security Services
01.2017 - 10.2020
Correctional Officer
NC Department of Public Safety
05.2015 - 05.2017
Master of Science: Criminal Justice -
Kaplan University
Bachelor of Science: Criminal Justice -
North Carolina Central University
Master of Science - Healthcare Administration
Purdue University
CPR/First Aid BLS Certification
Crisis Prevention Institute Certification
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